Likelihood to Recommend
I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.
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If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
Read full review Pros It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites The system is extremely easy to use as there are only a few steps required for complete processing of invoices The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention Read full review Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally. The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing. The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel. Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system. The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month. Read full review Cons Once you cancel the document in "cancellation queue" it cannot be restored or viewed. Sometimes but relatively rarely the program opens slowly. In rare instances the program freezes and needs to be restarted. Read full review Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error. The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US. On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing. The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math." It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles. The software is used by so few people that there is concern that we might never find a skilled bookkeeper. Read full review Likelihood to Renew
We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.
Read full review Usability
Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
Read full review Support Rating
The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
Read full review Alternatives Considered
Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish
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We had a lot of problems with
, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Read full review Return on Investment faster processing of invoices due to short step process it's user friendly so not much training is needed to use the system templates and favorites decreases time spent Read full review Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc. Flexibility makes Zoho Books great! Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas. Read full review ScreenShots