BeInContact vs. LiveAgent
BeInContact vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
BeInContact | LiveAgent | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeInContact | LiveAgent | |
---|---|---|
Top Pros | No answers on this topic |
|
Top Cons | No answers on this topic |
|
BeInContact | LiveAgent | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
BeInContact | LiveAgent | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | LiveAgent | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
BeInContact | LiveAgent | |
---|---|---|
Likelihood to Recommend | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Pros | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Cons | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Usability | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Support Rating | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Implementation Rating | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Alternatives Considered | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
Return on Investment | BeCloud Solutions No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |