BeInContact vs. Talkdesk
BeInContact vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
BeInContact | Talkdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeInContact | Talkdesk | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Talkdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (447 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (36 ratings) |
Usability | - (0 ratings) | 8.6 (263 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.1 (204 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
BeInContact | Talkdesk | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Talkdesk |
Pros | BeCloud Solutions No answers on this topic | Talkdesk |
Cons | BeCloud Solutions No answers on this topic | Talkdesk |
Likelihood to Renew | BeCloud Solutions No answers on this topic | Talkdesk |
Usability | BeCloud Solutions No answers on this topic | Talkdesk |
Reliability and Availability | BeCloud Solutions No answers on this topic | Talkdesk |
Performance | BeCloud Solutions No answers on this topic | Talkdesk |
Support Rating | BeCloud Solutions No answers on this topic | Talkdesk |
In-Person Training | BeCloud Solutions No answers on this topic | Talkdesk |
Online Training | BeCloud Solutions No answers on this topic | Talkdesk |
Implementation Rating | BeCloud Solutions No answers on this topic | Talkdesk |
Alternatives Considered | BeCloud Solutions No answers on this topic | Talkdesk |
Scalability | BeCloud Solutions No answers on this topic | Talkdesk |
Return on Investment | BeCloud Solutions No answers on this topic | Talkdesk |
ScreenShots |