Bettermode vs. SchoolMessenger

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.

Incentivized

This is great for schools who want a bulk package of services at a competitive cost. Older website designs limit functionality and have a very square design. SchoolMessenger has more modern templates with newer capabilities which is better for visitors of the site. The functionality is great for parents who are accessing the site on the go, which happens more often than you know.

Incentivized

• Straightforward setup and configuration
• Embeddable widgets to add community experience directly inside the site
• Cost effective compared to other products based on the available features
• Dedicated and super responsive account managers
• Relatively easy integration using the API

• It is widely used.

• Terrible user experience (especially on mobile), way too overclutered
• Restricted to Tribe's default layout
• You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
• Looks pretty old and works rather slowly

• There's nothing I dislike. This program is very straight forward to use.
• It just works well.

Incentivized

Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.

SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.

Incentivized

It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.

Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.

Incentivized

The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.

The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.

Incentivized

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.

Easier to use and more cost effective than shoutpoint

Incentivized

• Better search presence via user-generated content.
• Powerful customer engagement.
• Self-service (deflecting support tickets).
• Feedback collection.

• Lost the confidence of families that we were protecting their data.
• Refused to refund our funds after they released confidential information.
• Required extensive resources to find another product.