Easy to use, modern design, fair pricing, and lots of useful integrations.
July 07, 2019

Easy to use, modern design, fair pricing, and lots of useful integrations.

Dwana Renner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tribe Community Platform

Tribe is used by our marketing, customer support and product management teams. Our ultimate goal is to increase customer lifetime value. We are trying to build a loyal community of our customers who would connect with each other via our brand as a common element. We hope to engage them and be on the mind which would increase the customer retention rate.

Apart from this, we are facilitating the creation of user-generated content via our community that would be indexed by search engines. This will eventually lead to new user acquisition as they will discover content present in the community. The user-generated content will also serve as a repository of knowledge-base that would deflect the support queries.

We are happy with this product since it has helped us build a strong community of our users in a short time. This led to substantial savings in terms of reduced support cost and revenue growth via acquisition of new customers.
  • Straightforward setup and configuration
  • Embeddable widgets to add community experience directly inside the site
  • Cost effective compared to other products based on the available features
  • Dedicated and super responsive account managers
  • Relatively easy integration using the API
  • Lack of mobile app
  • Minor bugs
  • Support cost reduced by 30%.
  • New customer acquisition increased by 10%.
Their stack, as per my understanding, is based on the latest technology (React and Node) -- this makes the pages load really fast.
What I like the most about Tribe's design is its modern feed-based approach for content representation and consumption. This is something with which modern users are accustomed, the intuitive feed design helps a lot.
I think Tribe has done a great job of integrating with third-party apps (perhaps the highest number of integrations in community software market). Apart from that they have a top notch integration with Zapier which literally opens up hundreds of business apps.
The primary reason we selected Tribe is because of its cost-effective approach. We get enterprise-level features, customer support, and really modern design at highly competitive pricing. Apart from this, their pluggable widgets, customizability, and moderation tools are far superior than anything we have used. They will simply be unbeatable if they add a mobile app to their offering.