Overall Satisfaction with Tribe Community Platform
Tribe is used by our marketing, customer support and product management teams. Our ultimate goal is to increase customer lifetime value. We are trying to build a loyal community of our customers who would connect with each other via our brand as a common element. We hope to engage them and be on the mind which would increase the customer retention rate.
We are happy with this product since it has helped us build a strong community of our users in a short time. This led to substantial savings in terms of reduced support cost and revenue growth via acquisition of new customers.
Apart from this, we are facilitating the creation of user-generated content via our community that would be indexed by search engines. This will eventually lead to new user acquisition as they will discover content present in the community. The user-generated content will also serve as a repository of knowledge-base that would deflect the support queries.
We are happy with this product since it has helped us build a strong community of our users in a short time. This led to substantial savings in terms of reduced support cost and revenue growth via acquisition of new customers.
- Straightforward setup and configuration
- Embeddable widgets to add community experience directly inside the site
- Cost effective compared to other products based on the available features
- Dedicated and super responsive account managers
- Relatively easy integration using the API
- Lack of mobile app
- Minor bugs
- Support cost reduced by 30%.
- New customer acquisition increased by 10%.
- Khoros Communities (Formerly Spredfast + Lithium), CMNTY Platform and inSided Social Business Platform