BeyondTrust Remote Support vs. Help Lightning
BeyondTrust Remote Support vs. Help Lightning
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeyondTrust Remote Support | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A | |
Help Lightning | Mid-Size Companies (51-1,000 employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $580 per user, per year |
BeyondTrust Remote Support | Help Lightning | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | We offer our solution as an annual subscription and the pricing is based on the number of licenses required within your organization. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
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BeyondTrust Remote Support | Help Lightning | |
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BeyondTrust Remote Support | Help Lightning | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | ConnectWise ScreenConnect Score 9.0 out of 10 | ConnectWise ScreenConnect Score 9.0 out of 10 |
Enterprises | Remote Desktop Manager Score 8.4 out of 10 | Remote Desktop Manager Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeyondTrust Remote Support | Help Lightning | |
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Likelihood to Recommend | 9.0 (106 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 10.0 (63 ratings) | - (0 ratings) |
Usability | 9.0 (25 ratings) | - (0 ratings) |
Availability | 8.8 (9 ratings) | - (0 ratings) |
Performance | 8.4 (7 ratings) | - (0 ratings) |
Support Rating | 9.7 (28 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 8.8 (3 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (13 ratings) | - (0 ratings) |
Configurability | 8.2 (2 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (5 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
BeyondTrust Remote Support | Help Lightning | |
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Likelihood to Recommend | BeyondTrust | Help Lightning |
Pros | BeyondTrust | Help Lightning |
Cons | BeyondTrust | Help Lightning |
Likelihood to Renew | BeyondTrust | Help Lightning No answers on this topic |
Usability | BeyondTrust | Help Lightning No answers on this topic |
Reliability and Availability | BeyondTrust | Help Lightning No answers on this topic |
Performance | BeyondTrust | Help Lightning No answers on this topic |
Support Rating | BeyondTrust | Help Lightning No answers on this topic |
In-Person Training | BeyondTrust | Help Lightning No answers on this topic |
Online Training | BeyondTrust | Help Lightning No answers on this topic |
Implementation Rating | BeyondTrust | Help Lightning No answers on this topic |
Alternatives Considered | BeyondTrust | Help Lightning |
Scalability | BeyondTrust | Help Lightning No answers on this topic |
Return on Investment | BeyondTrust | Help Lightning |
ScreenShots | Help Lightning Screenshots |