BeyondTrust Remote Support vs. SupportSoft
BeyondTrust Remote Support vs. SupportSoft
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeyondTrust Remote Support | N/A | BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of… | N/A | |
SupportSoft | N/A | SupportSoft is an end point automation solution that empowers managed service providers (MSPs) and internal IT teams to work more efficiently and productively while improving the support experience for end users. Through an integrated package of Self-Healing, Self-Service and Assisted Service applications, SupportSoft enables your team to resolve and prevent support issues more effectively than ever. SupportSoft is now owned and supported by Avolin since being divested by Aptean in 2018. | N/A |
BeyondTrust Remote Support | SupportSoft | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BeyondTrust Remote Support | SupportSoft | |
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Top Pros |
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Top Cons |
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Remote Administration |
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BeyondTrust Remote Support | SupportSoft | |
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Small Businesses | Getscreen.me Score 9.8 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | ConnectWise ScreenConnect Score 9.0 out of 10 | mRemoteNG Score 9.7 out of 10 |
Enterprises | Remote Desktop Manager Score 8.4 out of 10 | Remote Desktop Services Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeyondTrust Remote Support | SupportSoft | |
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Likelihood to Recommend | 9.0 (106 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (63 ratings) | - (0 ratings) |
Usability | 9.0 (25 ratings) | - (0 ratings) |
Availability | 8.8 (9 ratings) | - (0 ratings) |
Performance | 8.4 (7 ratings) | - (0 ratings) |
Support Rating | 9.7 (28 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 8.8 (3 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (13 ratings) | - (0 ratings) |
Configurability | 8.2 (2 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (5 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
BeyondTrust Remote Support | SupportSoft | |
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Likelihood to Recommend | BeyondTrust | Avolin No answers on this topic |
Pros | BeyondTrust | Avolin No answers on this topic |
Cons | BeyondTrust | Avolin No answers on this topic |
Likelihood to Renew | BeyondTrust | Avolin No answers on this topic |
Usability | BeyondTrust | Avolin No answers on this topic |
Reliability and Availability | BeyondTrust | Avolin No answers on this topic |
Performance | BeyondTrust | Avolin No answers on this topic |
Support Rating | BeyondTrust | Avolin No answers on this topic |
In-Person Training | BeyondTrust | Avolin No answers on this topic |
Online Training | BeyondTrust | Avolin No answers on this topic |
Implementation Rating | BeyondTrust | Avolin No answers on this topic |
Alternatives Considered | BeyondTrust | Avolin No answers on this topic |
Scalability | BeyondTrust | Avolin No answers on this topic |
Return on Investment | BeyondTrust | Avolin No answers on this topic |
ScreenShots |