SupportSoft Reviews
SupportSoft

SupportSoftCompetitors and Alternatives

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Most Commonly Comparedto SupportSoft

Best SupportSoft Alternatives for Small Businesses

Getscreen.me

Score 9.8 out of 10

Getscreen.me is a cloud-based software for administration, technical support and remote work. Service provides remote desktop access from a browser, without any installation. It has permanent access and boasts quick support and instantaneous connection, with computers in the user's personal cabinet. The service works over the HTTPS protocol, which includes AES encryption.

Higher Rated Features

  • Remote Administration
  • Centralized management dashboard
  • Multi-platform remote control

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.1 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

  • Monitoring Tasks
  • Management Tasks
  • Policy-based automation

Popular Integrations

There is not enough information to display integrations.

Remote Desktop Services

Score 9.0 out of 10

Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

ConnectWise ScreenConnect

Score 8.9 out of 10

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

ISL Light

Score 8.8 out of 10

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28…

Higher Rated Features

  • Remote Administration
  • Secure remote access with Smart Card authentication
  • Annotations

Popular Integrations

There is not enough information to display integrations.

N-able Take Control

Score 8.7 out of 10

N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that support…

Higher Rated Features

  • Remote Administration
  • Initiate remote control from mobile
  • Session record

Popular Integrations

There is not enough information to display integrations.

Parallels Desktop

Score 8.7 out of 10

Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.

Higher Rated Features

  • Remote Administration
  • File transfer
  • Multi-platform remote control

Popular Integrations

There is not enough information to display integrations.

LogMeIn Central by GoTo

Score 8.6 out of 10

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

Splashtop

Score 8.6 out of 10

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally…

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

GoToMyPC

Score 8.5 out of 10

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

Higher Rated Features

  • Remote Administration
  • Session record
  • Instant message

Popular Integrations

There is not enough information to display integrations.

Best SupportSoft Alternatives for Medium-sized Companies

mRemoteNG

Score 9.7 out of 10

mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.1 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

  • Monitoring Tasks
  • Management Tasks
  • Policy-based automation

Popular Integrations

There is not enough information to display integrations.

Remote Desktop Services

Score 9.0 out of 10

Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

ConnectWise ScreenConnect

Score 8.9 out of 10

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

ISL Light

Score 8.8 out of 10

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows the operator to invite a client to join a support session by typing in a unique session code, or can start the remote support session directly from live chat software. The software is translated in 28…

Higher Rated Features

  • Remote Administration
  • Secure remote access with Smart Card authentication
  • Annotations

Popular Integrations

There is not enough information to display integrations.

Apple Remote Desktop

Score 8.7 out of 10

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Higher Rated Features

  • Remote Administration
  • Instant message
  • File transfer

Popular Integrations

There is not enough information to display integrations.

N-able Take Control

Score 8.7 out of 10

N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that support…

Higher Rated Features

  • Remote Administration
  • Initiate remote control from mobile
  • Session record

Popular Integrations

There is not enough information to display integrations.

Parallels Desktop

Score 8.7 out of 10

Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.

Higher Rated Features

  • Remote Administration
  • File transfer
  • Multi-platform remote control

Popular Integrations

There is not enough information to display integrations.

LogMeIn Central by GoTo

Score 8.6 out of 10

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

Splashtop

Score 8.6 out of 10

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally…

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • Over-the-Internet remote session

Popular Integrations

There is not enough information to display integrations.

Best SupportSoft Alternatives for Enterprises

Remote Desktop Services

Score 9.0 out of 10

Remote Desktop Services from Microsoft is virtual desktop and remote user session technology.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

BeyondTrust Privileged Remote Access enables security professionals to control, monitor, and manage access to critical systems by privileged users and third-party vendors (e.g. authorized employees, contractors, etc). BeyondTrust's approach is designed to allow companies to quickly gain control of system access and protect themselves against cyberattacks without requiring time-consuming process changes. Features for secure access, vault credentials, and audit sessions: Secure Remote Access -…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Apple Remote Desktop

Score 8.7 out of 10

Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.

Higher Rated Features

  • Remote Administration
  • Instant message
  • File transfer

Popular Integrations

There is not enough information to display integrations.

Parallels Desktop

Score 8.7 out of 10

Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.

Higher Rated Features

  • Remote Administration
  • File transfer
  • Multi-platform remote control

Popular Integrations

There is not enough information to display integrations.

Remote Desktop Manager

Score 8.4 out of 10

Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

Higher Rated Features

  • Remote Administration
  • Secure remote access with Smart Card authentication
  • Annotations

Popular Integrations

There is not enough information to display integrations.

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…

Higher Rated Features

  • Remote Administration
  • Screen sharing
  • File transfer

Popular Integrations

There is not enough information to display integrations.

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end-user feedback.

Higher Rated Features

  • Remote Administration
  • File transfer
  • Instant message

Popular Integrations

There is not enough information to display integrations.

TeamViewer

Score 8.3 out of 10

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

Higher Rated Features

  • Remote Administration
  • Remote Active Directory® management
  • Screen sharing

Popular Integrations

There is not enough information to display integrations.

BeyondTrust Remote Support

Score 8.1 out of 10

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud…

Higher Rated Features

  • Remote Administration
  • Access to sleeping/powered-off computers
  • Instant message

Popular Integrations

There is not enough information to display integrations.

Cisco Webex Support

Score 8.2 out of 10

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Higher Rated Features

  • Remote Administration
  • Secure remote access with Smart Card authentication
  • File transfer

Popular Integrations

There is not enough information to display integrations.