What users are saying about
This review does not include a rating.
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1042 Ratings
This review does not include a rating.

BlueJeans Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1042 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    BigBlueButton

    Feature Set Not Supported
    N/A
    8.3

    BlueJeans Meetings

    83%
    BlueJeans Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.9
    89%
    541 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    518 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.3
    73%
    465 Ratings

    Mobile support

    N/A
    0 Ratings
    8.6
    86%
    440 Ratings

    Screen Sharing

    BigBlueButton

    Feature Set Not Supported
    N/A
    8.7

    BlueJeans Meetings

    87%
    BlueJeans Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.7
    87%
    511 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.7
    87%
    240 Ratings

    Online Meetings / Events

    BigBlueButton

    Feature Set Not Supported
    N/A
    8.4

    BlueJeans Meetings

    84%
    BlueJeans Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    486 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    492 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.7
    77%
    165 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    456 Ratings

    Slideshows

    N/A
    0 Ratings
    8.6
    86%
    334 Ratings

    Online Events Collaboration

    BigBlueButton

    Feature Set Not Supported
    N/A
    8.5

    BlueJeans Meetings

    85%
    BlueJeans Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    380 Ratings

    Audience polling

    N/A
    0 Ratings
    8.4
    84%
    160 Ratings

    Q&A

    N/A
    0 Ratings
    8.2
    82%
    210 Ratings

    Online Events Security

    BigBlueButton

    Feature Set Not Supported
    N/A
    8.4

    BlueJeans Meetings

    84%
    BlueJeans Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.2
    82%
    285 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    369 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.4
    84%
    239 Ratings

    Attribute Ratings

      Likelihood to Recommend

      BigBlueButton

      N/A
      0 Ratings
      8.3

      BlueJeans Meetings

      83%
      549 Ratings

      Likelihood to Renew

      BigBlueButton

      N/A
      0 Ratings
      5.8

      BlueJeans Meetings

      58%
      23 Ratings

      Usability

      BigBlueButton

      N/A
      0 Ratings
      8.2

      BlueJeans Meetings

      82%
      205 Ratings

      Availability

      BigBlueButton

      N/A
      0 Ratings
      9.6

      BlueJeans Meetings

      96%
      11 Ratings

      Performance

      BigBlueButton

      N/A
      0 Ratings
      6.6

      BlueJeans Meetings

      66%
      11 Ratings

      Support Rating

      BigBlueButton

      N/A
      0 Ratings
      7.4

      BlueJeans Meetings

      74%
      26 Ratings

      Online Training

      BigBlueButton

      N/A
      0 Ratings
      9.0

      BlueJeans Meetings

      90%
      3 Ratings

      Implementation Rating

      BigBlueButton

      N/A
      0 Ratings
      6.6

      BlueJeans Meetings

      66%
      34 Ratings

      Product Scalability

      BigBlueButton

      N/A
      0 Ratings
      4.9

      BlueJeans Meetings

      49%
      7 Ratings

      Likelihood to Recommend

      BigBlueButton

      No answers on this topic

      BlueJeans Meetings

      We needed a tool that allowed our external users to effortlessly join and collaborate with our internal team. BlueJeans fit the need and when it was time for collaboration we were thrilled to hear BlueJeans offered the Breakout Sessions. This allowed us to divide the full audience into smaller groups so we could collaborate within specialties and bring back findings to the larger group --all within the same tool. A nice bonus was the interactive collaboration on the Collab board.
      Paul Constantopolous | TrustRadius Reviewer

      Pros

      BigBlueButton

      No answers on this topic

      BlueJeans Meetings

      • Easy to use for those who have little technical expertise, especially older participants.
      • Support team is helpful and responsive when we have issues or questions.
      • Active new feature development has met many of our needs over time.
      • Uptime and stability have been good overall and have improved over time.
      Anonymous | TrustRadius Reviewer

      Cons

      BigBlueButton

      No answers on this topic

      BlueJeans Meetings

      • BlueJeans Meetings is not as popular in the non-business world, so your clients may have to install it before you can meet with them.
      • Limited use of 25-person meeting display: it's simply not practical for smaller devices or computer screens.
      • High-quality streaming options are limited by your clients' and employees' stream speeds.
      Courtney Birnbaum | TrustRadius Reviewer

      Pricing Details

      BigBlueButton

      General

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services
      Entry-level set up fee?
      No

      Starting Price

      BigBlueButton Editions & Modules

      Additional Pricing Details

      BlueJeans Meetings

      General

      Free Trial
      Yes
      Free/Freemium Version
      Premium Consulting/Integration Services
      Yes
      Entry-level set up fee?
      Optional

      Starting Price

      $9.99 per month

      BlueJeans Meetings Editions & Modules

      Edition
      Bluejeans Standard$9.991
      Bluejeans Pro$13.992
      Bluejeans Enterprise$16.663
      Gateway for Teams - Per Room Plan$99.004
      Bluejeans Enteprise PlusContact sales
      1. per host/per month
      2. perhost/per month
      3. per host/per month
      4. *per month
      5. none
      Additional Pricing Details
      *Custom pricing for more than 20 rooms. Discount available for annual plans.

      Likelihood to Renew

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 5.8
      Based on 23 answers
      I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
      Anonymous | TrustRadius Reviewer

      Usability

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 8.2
      Based on 205 answers
      I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
      J Lee Harshbarger | TrustRadius Reviewer

      Reliability and Availability

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 9.6
      Based on 11 answers
      I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject
      Anonymous | TrustRadius Reviewer

      Performance

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 6.6
      Based on 11 answers
      This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this
      Anonymous | TrustRadius Reviewer

      Support Rating

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 7.4
      Based on 26 answers
      In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
      Vipin Khanna | TrustRadius Reviewer

      Online Training

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 9.0
      Based on 3 answers
      It is straight forward and easy to understand
      Marcus Manderson | TrustRadius Reviewer

      Implementation Rating

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 6.6
      Based on 34 answers
      For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
      Anonymous | TrustRadius Reviewer

      Alternatives Considered

      BigBlueButton

      No answers on this topic

      BlueJeans Meetings

      Due to the pandemic, the video conferencing space became a highly saturated market, with almost every single option becoming more than passable. As such, each company had to focus on something in order to stand out. BlueJeans focused on its audio quality, one-to-many video conferencing, and easier screen sharing features, which allowed it to do well in the education space in which I used it. Zoom has become the standard, but it does not have many standout features other than its name. Microsoft Teams is a well-designed platform that is much better suited to persistent and ongoing communication between a set group of people, but those features come with overhead and require setup time. Finally, while Discord largely enjoys feature parity with Teams, its focus on gamers has kept it out of the corporate world. BlueJeans is a good option if participants are willing to install a program on their device and appreciate the audio quality, administration features, and simple screen sharing compared to other platforms. Other options do exist, however, and BlueJeans may struggle to differentiate itself in a competitive space.
      Anonymous | TrustRadius Reviewer

      Scalability

      BigBlueButton

      No score
      No answers yet
      No answers on this topic

      BlueJeans Meetings

      BlueJeans Meetings 4.9
      Based on 7 answers
      I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts
      Anonymous | TrustRadius Reviewer

      Return on Investment

      BigBlueButton

      No answers on this topic

      BlueJeans Meetings

      • As our company moved to a fully remote working arrangement in early 2020, we relied heavily on BlueJeans to allow our teams to function. Thankfully it allowed us to continue without missing a beat.
      • In the absence of in person travel and meetings, BlueJeans has allowed our sales teams to still connect with clients and meet sales targets in spite of difficult circumstances leading to success in what could have been an otherwise disastrous situation.
      • BlueJeans has also helped ensure our teams stay connected and provided an atmosphere where virtual happy hours and team hang outs could occur during a completely remote work situation.
      Ryan Merrell | TrustRadius Reviewer

      Add comparison