BlueJeans, a good choice.
Updated October 19, 2021
BlueJeans, a good choice.

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BlueJeans Meetings
We are using BlueJeans in place of our standard in-person video conferences. We are using BlueJeans for administrative meetings, board meetings, and in some cases classroom instruction. All groups across our organization at one point were using BlueJeans. BlueJeans has been our organization's virtual solution especially due to COVID and the need for social distancing.
Pros
- Content Delivery
- Room and Participant Management
- Windows flexibility with device integration
- 323 Connectivity (We use Poly Infrastructure for bridging)
- Recording ease
Cons
- Multimedia Delivery is challenging
- Scheduling limitations for multiple instances. (Erratic schedules)
- Having BlueJeans has increased meeting frequency due to ease of use and access.
- Easier contact with Vendors and outside contacts.
- Length of meeting times have increased due to more interaction and convenience of use from home environments.
Do you think BlueJeans Meetings (discontinued) delivers good value for the price?
Not sure
Are you happy with BlueJeans Meetings (discontinued)'s feature set?
Yes
Did BlueJeans Meetings (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BlueJeans Meetings (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy BlueJeans Meetings (discontinued) again?
Yes
- Zoom and Webex Meetings
BlueJeans has better troubleshooting of attendees over Zoom. BlueJeans scheduling interface is more intuitive than Zoom. Quality and call handling has seem a little better in the competitor products over BlueJeans especially when it comes to IP/H323 dialing and bridging.
BlueJeans Meetings (discontinued) Feature Ratings
Using BlueJeans Meetings
200 - All business functions from HR, Administration, and Business groups. We use BlueJeans in tandem with our IP/H323 infrastructure and physical room locations throughout our locations.
6 - General a/v and networking skills. PC technicians as well as video specialist. The command center is easy to access, however it takes a little greater skill set to understand the Audio and Video connectivity graphs.
- Social Distance administration and operations
- Meeting flexibility
- Hybrid meeting connectivity
- Conducting Public Video Conference Meetings
- Content Sharing across multiple platforms
- Integrated Streaming
- Training sessions
Evaluating BlueJeans Meetings and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
BlueJeans at the time we purchased was the best solution at the time. Since then Zoom has made strides and I feel that BlueJeans pushed education too far back on its priorities. Administration is still the best of any competitor, but quality has waned.
Timing was the biggest factor. So due to limited options when we first implemented BlueJeans, there was no other alternatives. In todays market I would be able to test and compare simultaneously.
BlueJeans Meetings Implementation
- Implemented in-house
- User access and learning
- Training Users
BlueJeans Meetings Training
- Online training
- no training
One thing I do like about BlueJeans is that their product is very intuitive and easy to adapt to. The support documentation and videos are for various features ar easy to find and easy to follow.
Configuring BlueJeans Meetings
We have found that using the BlueJeans app primarily has been a best practice for us. This limits problems with browser permissions to access cameras and microphones. This also keeps our users configurations static.
No - we have not done any customization to the interface
No - we have not done any custom code
You have the ability to add company logos and custom backgrounds. I know the other competitors do as well, but this is a good option to allow our users and guests to maintain a similar look and "company" feel.
BlueJeans Meetings Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response | None |
Never needed escalated support. BlueJeans has always been speedily responsive.
Recently an Engineer had followed up on an attendee who reported an issue with a call and sent logs from the call. Just the fact that this support engineer went out of his way to follow-up with attendee who was not a licensed account holder was amazing.
Using BlueJeans Meetings
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting changes as preferences
- Device selection
- Virtual Backgrounds
- Content sharing with Audio
Yes - I have used the app on my mobile devices and it works great!
BlueJeans Meetings Reliability
Integrating BlueJeans Meetings
- Poly Clariti Infrastructure
- Poly Group and HDX Series Codecs
We pay for IP/H323 connectivity features which is an added feature. We primarily dial out from our infrastructure to both our internal units and the BlueJeans cloud connecting via IP/H323. The integration was easy, but the call quality is still a challenge.
- Poly G7500 Codecs
I believe it does but we are still testing.
We have a static enterprise video infrastructure with over 300 physical sites. Integrating BlueJeans is an easier way to open up connectivity to virtual/remote attendees at a lower expense that trying to build out a virtual extension of our current infrastructure. Licensing and capacity of an in-house solution does not compare and would be prohibitively expensive to implement, compared to what you can get from BlueJeans.
Relationship with BlueJeans by Verizon
I prefer not to answer this question.
More importantly like any other purchase. Do your homework and get comparable quotes from other vendors to be able to make a sound decision. Compare the licensing features and try to get as close to an apples to apples comparison. I found all vendors are willing to negotiate further if warranted.
Upgrading BlueJeans Meetings
Yes - Mostly we run BlueJeans Meeting app. We have not seen any issues with any updates of note.
- Feature additions
- Additional Features
Comments
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