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BlueJeans, a good choice.
Updated October 19, 2021

BlueJeans, a good choice.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlueJeans Meetings

We are using BlueJeans in place of our standard in-person video conferences. We are using BlueJeans for administrative meetings, board meetings, and in some cases classroom instruction. All groups across our organization at one point were using BlueJeans. BlueJeans has been our organization's virtual solution especially due to COVID and the need for social distancing.
  • Content Delivery
  • Room and Participant Management
  • Windows flexibility with device integration
  • 323 Connectivity (We use Poly Infrastructure for bridging)
  • Recording ease
  • Multimedia Delivery is challenging
  • Scheduling limitations for multiple instances. (Erratic schedules)
  • Having BlueJeans has increased meeting frequency due to ease of use and access.
  • Easier contact with Vendors and outside contacts.
  • Length of meeting times have increased due to more interaction and convenience of use from home environments.

Do you think BlueJeans Meetings (discontinued) delivers good value for the price?

Not sure

Are you happy with BlueJeans Meetings (discontinued)'s feature set?

Yes

Did BlueJeans Meetings (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlueJeans Meetings (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy BlueJeans Meetings (discontinued) again?

Yes

BlueJeans has better troubleshooting of attendees over Zoom. BlueJeans scheduling interface is more intuitive than Zoom. Quality and call handling has seem a little better in the competitor products over BlueJeans especially when it comes to IP/H323 dialing and bridging.
As a singular delivery product, BlueJeans is more than adequate and suits our users' needs in both Meetings and Events. I find BlueJeans as easy to use or adapt to as any other virtually delivery competitor. I have used Zoom and Webex and while there are some slight differences I find that it is more of a personal preference. I personally like BlueJeans and have not found anything that would make me want to look for another product.

BlueJeans Meetings (discontinued) Feature Ratings

9.3
High quality audio
10
High quality video
10
Low bandwidth requirements
7
Mobile support
10
9.0
Desktop sharing
8
Whiteboards
10
9.8
Calendar integration
10
Meeting initiation
10
Integrates with social media
9
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
Participant roles & permissions
10
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using BlueJeans Meetings

200 - All business functions from HR, Administration, and Business groups. We use BlueJeans in tandem with our IP/H323 infrastructure and physical room locations throughout our locations.
6 - General a/v and networking skills. PC technicians as well as video specialist. The command center is easy to access, however it takes a little greater skill set to understand the Audio and Video connectivity graphs.
  • Social Distance administration and operations
  • Meeting flexibility
  • Hybrid meeting connectivity
  • Conducting Public Video Conference Meetings
  • Content Sharing across multiple platforms
  • Integrated Streaming
  • Training sessions
I would be more inclined to renew if I did not have quality issues in calls.

Evaluating BlueJeans Meetings and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
BlueJeans at the time we purchased was the best solution at the time. Since then Zoom has made strides and I feel that BlueJeans pushed education too far back on its priorities. Administration is still the best of any competitor, but quality has waned.
Timing was the biggest factor. So due to limited options when we first implemented BlueJeans, there was no other alternatives. In todays market I would be able to test and compare simultaneously.

BlueJeans Meetings Implementation

I was not personally involved with the initial implementation, but I have since taken over management and I see that the implementation was not very cumbersome or difficult.
  • Implemented in-house
  • User access and learning
  • Training Users

BlueJeans Meetings Training

  • Online training
  • no training
BlueJeans has a great support site and many easy to follow videos on all features.
One thing I do like about BlueJeans is that their product is very intuitive and easy to adapt to. The support documentation and videos are for various features ar easy to find and easy to follow.

Configuring BlueJeans Meetings

One of the advantages of BlueJeans is that the configuration is very easy to set up. It's not as complex as I have seen with other competitors.
We have found that using the BlueJeans app primarily has been a best practice for us. This limits problems with browser permissions to access cameras and microphones. This also keeps our users configurations static.
No - we have not done any customization to the interface
No - we have not done any custom code
You have the ability to add company logos and custom backgrounds. I know the other competitors do as well, but this is a good option to allow our users and guests to maintain a similar look and "company" feel.

BlueJeans Meetings Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Support cares about my success
Quick Initial Response
None
Never needed escalated support. BlueJeans has always been speedily responsive.
Recently an Engineer had followed up on an attendee who reported an issue with a call and sent logs from the call. Just the fact that this support engineer went out of his way to follow-up with attendee who was not a licensed account holder was amazing.
I have always had great response when contacting support.

Using BlueJeans Meetings

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Setting changes as preferences
  • Device selection
  • Virtual Backgrounds
  • Content sharing with Audio
Yes - I have used the app on my mobile devices and it works great!
Very easy to use.

BlueJeans Meetings Reliability

I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts.
I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject.
This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this.

Integrating BlueJeans Meetings

Integration is easy as long as we pay for the IP/H323 licensing. We also bridge call with other entities that have their own BlueJeans accounts. We bridge to sites within our infrastructure and these customers have to have their own IP/H323 licensing for us to schedule video with them. It is basically bring your own licensing.
  • Poly Clariti Infrastructure
  • Poly Group and HDX Series Codecs
We pay for IP/H323 connectivity features which is an added feature. We primarily dial out from our infrastructure to both our internal units and the BlueJeans cloud connecting via IP/H323. The integration was easy, but the call quality is still a challenge.
  • Poly G7500 Codecs
I believe it does but we are still testing.
N/A
We have a static enterprise video infrastructure with over 300 physical sites. Integrating BlueJeans is an easier way to open up connectivity to virtual/remote attendees at a lower expense that trying to build out a virtual extension of our current infrastructure. Licensing and capacity of an in-house solution does not compare and would be prohibitively expensive to implement, compared to what you can get from BlueJeans.

Relationship with BlueJeans by Verizon

Very easy since licensing is very straight forward.
Our representatives have always been very easily accessible and responsive to all our needs.
I prefer not to answer this question.
More importantly like any other purchase. Do your homework and get comparable quotes from other vendors to be able to make a sound decision. Compare the licensing features and try to get as close to an apples to apples comparison. I found all vendors are willing to negotiate further if warranted.

Upgrading BlueJeans Meetings

Yes - Mostly we run BlueJeans Meeting app. We have not seen any issues with any updates of note.
  • Feature additions
  • Additional Features