BIGContacts vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$5
per month per user
Nutshell
Score 6.5 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
BIGContactsNutshell CRM
Editions & Modules
BIG
$5
per month per user
BIGGER
$15
per month per user
BIGGEST
$25
per month per user
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
BIGContactsNutshell
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BIGContactsNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Nutshell CRM
7.4
11 Ratings
4% below category average
Customer data management / contact management9.87 Ratings9.010 Ratings
Workflow management9.57 Ratings8.39 Ratings
Territory management9.46 Ratings6.06 Ratings
Opportunity management9.57 Ratings9.07 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings7.511 Ratings
Contract management9.67 Ratings00 Ratings
Quote & order management9.76 Ratings6.76 Ratings
Interaction tracking9.75 Ratings9.59 Ratings
Channel / partner relationship management9.75 Ratings3.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Nutshell CRM
8.8
6 Ratings
16% above category average
Case management9.86 Ratings9.75 Ratings
Call center management9.56 Ratings8.04 Ratings
Help desk management9.86 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Nutshell CRM
8.3
10 Ratings
10% above category average
Lead management9.76 Ratings8.59 Ratings
Email marketing9.36 Ratings8.08 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
27% above category average
Nutshell CRM
8.9
9 Ratings
16% above category average
Task management10.06 Ratings9.08 Ratings
Billing and invoicing management9.86 Ratings00 Ratings
Reporting9.96 Ratings8.87 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Nutshell CRM
8.1
11 Ratings
7% above category average
Forecasting9.34 Ratings8.08 Ratings
Pipeline visualization9.64 Ratings7.810 Ratings
Customizable reports9.74 Ratings8.610 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
20% above category average
Nutshell CRM
8.2
8 Ratings
8% above category average
Custom fields10.04 Ratings7.78 Ratings
Custom objects9.44 Ratings9.05 Ratings
Scripting environment9.04 Ratings9.01 Ratings
API for custom integration8.74 Ratings7.04 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
17% above category average
Nutshell CRM
7.5
2 Ratings
10% below category average
Single sign-on capability9.53 Ratings9.01 Ratings
Role-based user permissions10.03 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Nutshell CRM
7.8
7 Ratings
7% above category average
Social data10.03 Ratings7.67 Ratings
Social engagement9.53 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Nutshell CRM
8.0
1 Ratings
11% above category average
Marketing automation8.63 Ratings8.01 Ratings
Compensation management9.53 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
24% above category average
Nutshell CRM
7.5
11 Ratings
0% above category average
Mobile access9.53 Ratings7.511 Ratings
Best Alternatives
BIGContactsNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsNutshell CRM
Likelihood to Recommend
9.6
(10 ratings)
10.0
(11 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.5
(9 ratings)
9.0
(1 ratings)
Support Rating
9.5
(9 ratings)
9.5
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BIGContactsNutshell CRM
Likelihood to Recommend
BIGContacts
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Nutshell, Inc.
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Read full review
Pros
BIGContacts
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
Nutshell, Inc.
  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Read full review
Cons
BIGContacts
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
Nutshell, Inc.
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Read full review
Likelihood to Renew
BIGContacts
No answers on this topic
Nutshell, Inc.
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Read full review
Usability
BIGContacts
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Nutshell, Inc.
Very easy to use, great for small office
Read full review
Support Rating
BIGContacts
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
Nutshell, Inc.
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Read full review
Implementation Rating
BIGContacts
No answers on this topic
Nutshell, Inc.
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Read full review
Alternatives Considered
BIGContacts
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Read full review
Nutshell, Inc.
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Read full review
Return on Investment
BIGContacts
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
Nutshell, Inc.
  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Read full review
ScreenShots