TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BIGContacts

    Score9.6 out of 10
    N/ABigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

    $9.99

    per month per user

    Nutshell

    Score9.2 out of 10
    N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $19

    per month per user

    Pricing
    BIGContactsNutshell
    Editions & Modules
    Business Plan
    $9.99
    per month per user
    Foundation
    $19
    per month per user
    Growth
    $32
    per month per user
    Pro
    $49
    per month per user
    Business
    $67
    per month per user
    Enterprise
    $89
    per month per user
    Offerings
    Pricing Offerings
    BIGContactsNutshell
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    BIGContactsNutshell
    Considered Both Products
    ProProfs
    No answer on this topic
    Nutshell Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    BIGContactsNutshell
    Sales Force Automation
    Comparison of Sales Force Automation features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.6
    7 Ratings
    20% above category average
    Nutshell CRM
    9.3
    15 Ratings
    17% above category average
    Customer data management / contact management9.87 Ratings9.214 Ratings
    Workflow management9.57 Ratings10.013 Ratings
    Territory management9.46 Ratings10.08 Ratings
    Opportunity management9.47 Ratings10.010 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.314 Ratings
    Contract management9.67 Ratings10.01 Ratings
    Quote & order management9.76 Ratings9.69 Ratings
    Interaction tracking9.75 Ratings8.312 Ratings
    Channel / partner relationship management9.75 Ratings8.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.7
    7 Ratings
    23% above category average
    Nutshell CRM
    10.0
    7 Ratings
    26% above category average
    Case management9.86 Ratings10.06 Ratings
    Call center management9.56 Ratings10.05 Ratings
    Help desk management9.86 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.5
    6 Ratings
    21% above category average
    Nutshell CRM
    9.0
    14 Ratings
    15% above category average
    Lead management9.76 Ratings9.813 Ratings
    Email marketing9.36 Ratings8.312 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.9
    6 Ratings
    25% above category average
    Nutshell CRM
    9.4
    13 Ratings
    20% above category average
    Task management10.06 Ratings9.712 Ratings
    Billing and invoicing management9.86 Ratings8.32 Ratings
    Reporting9.96 Ratings10.09 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.5
    4 Ratings
    22% above category average
    Nutshell CRM
    10.0
    13 Ratings
    27% above category average
    Forecasting9.34 Ratings10.010 Ratings
    Pipeline visualization9.64 Ratings10.012 Ratings
    Customizable reports9.74 Ratings10.012 Ratings
    Customization
    Comparison of Customization features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.3
    4 Ratings
    20% above category average
    Nutshell CRM
    9.9
    11 Ratings
    26% above category average
    Custom fields10.04 Ratings9.611 Ratings
    Custom objects9.44 Ratings10.06 Ratings
    Scripting environment9.04 Ratings10.02 Ratings
    API for custom integration8.74 Ratings9.96 Ratings
    Security
    Comparison of Security features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.8
    3 Ratings
    15% above category average
    Nutshell CRM
    9.6
    4 Ratings
    13% above category average
    Single sign-on capability9.53 Ratings9.63 Ratings
    Role-based user permissions10.03 Ratings9.63 Ratings
    Social CRM
    Comparison of Social CRM features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.7
    3 Ratings
    25% above category average
    Nutshell CRM
    9.7
    9 Ratings
    25% above category average
    Social data10.03 Ratings9.49 Ratings
    Social engagement9.53 Ratings10.02 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.0
    3 Ratings
    18% above category average
    Nutshell CRM
    10.0
    2 Ratings
    28% above category average
    Marketing automation8.53 Ratings10.02 Ratings
    Compensation management9.53 Ratings10.02 Ratings
    Platform
    Comparison of Platform features of BIGContacts and Nutshell CRM
    Feature
    BIGContacts
    9.5
    3 Ratings
    22% above category average
    Nutshell CRM
    9.2
    13 Ratings
    19% above category average
    Mobile access9.53 Ratings9.213 Ratings
    Best Alternatives
    BIGContactsNutshell
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BIGContactsNutshell
    Likelihood to Recommend
    9.6
    (10 ratings)
    9.8
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.4
    (9 ratings)
    8.7
    (5 ratings)
    Support Rating
    9.4
    (9 ratings)
    9.5
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    BIGContactsNutshell
    Likelihood to Recommend
    ProProfs
    BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
    Read full review
    Nutshell Inc.
    This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis? If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
    Read full review
    Pros
    ProProfs
    • easy to track the performance of email campaigns with the help of detailed reports and analytics
    • BigContacts also allows us to define custom triggers for delivering emails
    Read full review
    Nutshell Inc.
    • Customization - we are able to make Nutshell make the most sense for our company and processes
    • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
    • Tags - allow us to prioritize leads and segment our customers and potential customers
    • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
    • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
    Incentivized
    Read full review
    Cons
    ProProfs
    • There have been some issues with the speed of the software after the upgrade.
    • Looking up contacts could be made easier.
    Read full review
    Nutshell Inc.
    • integration with email doesn't work as advertised
    • would like integration with quickbooks
    • If there is a misspelling in any one email address, you can not send a mass email. You must go back and correct each error before it can send.
    Incentivized
    Read full review
    Likelihood to Renew
    ProProfs
    No answers on this topic
    Nutshell Inc.
    This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
    Incentivized
    Read full review
    Usability
    ProProfs
    BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
    Read full review
    Nutshell Inc.
    Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
    Incentivized
    Read full review
    Support Rating
    ProProfs
    . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
    Read full review
    Nutshell Inc.
    Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
    Incentivized
    Read full review
    Implementation Rating
    ProProfs
    No answers on this topic
    Nutshell Inc.
    Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
    Incentivized
    Read full review
    Alternatives Considered
    ProProfs
    As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
    Read full review
    Nutshell Inc.
    When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer service and often they would not even be able to find a solution. I would not recommend ACT! to anyone. Since getting nutshell, I have learned a bit about Cosential and I know that it is more catered to the construction industry and can help with proposal creation, so I think that may be something we consider in the not-too-near future.
    Incentivized
    Read full review
    Return on Investment
    ProProfs
    • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
    Read full review
    Nutshell Inc.
    • Nutshell CRM has had a major impact on ROI. The last program we used cost more and had fewer features and accessibility.
    • One negative impact is its email functions. As stated before in this review I need to be able to send large attachments and pics through email and Nutshell is very limited when it comes to that.
    Incentivized
    Read full review
    ScreenShots

    Nutshell Screenshots

    Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.