BIGContacts vs. Oracle Siebel Enterprise Marketing Suite (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Oracle Siebel Enterprise Marketing Suite (discontinued)
Score 9.0 out of 10
N/A
Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale.N/A
Pricing
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Top Pros
Top Cons
Features
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Customer data management / contact management9.87 Ratings00 Ratings
Workflow management9.57 Ratings00 Ratings
Territory management9.46 Ratings00 Ratings
Opportunity management9.57 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings00 Ratings
Contract management9.67 Ratings00 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings00 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Case management9.86 Ratings00 Ratings
Call center management9.56 Ratings00 Ratings
Help desk management9.86 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Lead management9.76 Ratings00 Ratings
Email marketing9.36 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Task management10.06 Ratings00 Ratings
Billing and invoicing management9.86 Ratings00 Ratings
Reporting9.96 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Forecasting9.34 Ratings00 Ratings
Pipeline visualization9.64 Ratings00 Ratings
Customizable reports9.74 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Custom fields10.04 Ratings00 Ratings
Custom objects9.44 Ratings00 Ratings
Scripting environment9.04 Ratings00 Ratings
API for custom integration8.74 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Single sign-on capability9.53 Ratings00 Ratings
Role-based user permissions10.03 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Social data10.03 Ratings00 Ratings
Social engagement9.53 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Marketing automation8.53 Ratings00 Ratings
Compensation management9.53 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Oracle Siebel Enterprise Marketing Suite (discontinued)
-
Ratings
Mobile access9.53 Ratings00 Ratings
Best Alternatives
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
HubSpot Marketing Hub
HubSpot Marketing Hub
Score 8.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
LeanData
LeanData
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Optimizely Content Marketing Platform
Optimizely Content Marketing Platform
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
9.6
(10 ratings)
8.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.4
(9 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
User Testimonials
BIGContactsOracle Siebel Enterprise Marketing Suite (discontinued)
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Discontinued Products
If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
Discontinued Products
  • Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
  • Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
  • Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
Discontinued Products
  • Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
  • It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
  • Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.
Read full review
Likelihood to Renew
ProProfs
No answers on this topic
Discontinued Products
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
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Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Discontinued Products
No answers on this topic
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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Discontinued Products
No answers on this topic
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Read full review
Discontinued Products
Salesforce is easier to use and more open source and available for external integrations.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
Discontinued Products
  • It has increased the business tactics as we have added more clients who wish to use this technology.
Read full review
ScreenShots