Bigin by Zoho CRM vs. Unanet CRM by Cosential

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Unanet CRM by Cosential
Score 9.2 out of 10
N/A
Unanet CRM by Cosential (formerly Cosential CRM) is dedicated to helping AEC business developers, marketers, and executives win better business, and grow revenue. It became an Unanet solution in 2020, when Unanet acquired Cosential.N/A
Pricing
Bigin by Zoho CRMUnanet CRM by Cosential
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMUnanet CRM by Cosential
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.—
More Pricing Information
Community Pulse
Bigin by Zoho CRMUnanet CRM by Cosential
Top Pros
Top Cons
Features
Bigin by Zoho CRMUnanet CRM by Cosential
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.4
27 Ratings
9% above category average
Unanet CRM by Cosential
8.7
1 Ratings
12% above category average
Customer data management / contact management8.824 Ratings10.01 Ratings
Workflow management8.425 Ratings6.01 Ratings
Opportunity management8.825 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)7.923 Ratings10.01 Ratings
Contract management7.72 Ratings00 Ratings
Interaction tracking8.925 Ratings9.01 Ratings
Territory management00 Ratings9.01 Ratings
Channel / partner relationship management00 Ratings7.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
22 Ratings
9% above category average
Unanet CRM by Cosential
7.5
1 Ratings
1% below category average
Lead management9.121 Ratings10.01 Ratings
Email marketing7.520 Ratings5.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.9
23 Ratings
4% above category average
Unanet CRM by Cosential
8.0
1 Ratings
5% above category average
Task management8.523 Ratings7.01 Ratings
Reporting7.31 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
26 Ratings
9% above category average
Unanet CRM by Cosential
8.7
1 Ratings
14% above category average
Pipeline visualization8.626 Ratings10.01 Ratings
Customizable reports7.924 Ratings10.01 Ratings
Forecasting00 Ratings6.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
26 Ratings
14% above category average
Unanet CRM by Cosential
7.5
1 Ratings
1% below category average
Custom fields8.726 Ratings9.01 Ratings
Custom objects00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
25 Ratings
2% above category average
Unanet CRM by Cosential
10.0
1 Ratings
18% above category average
Single sign-on capability8.620 Ratings10.01 Ratings
Role-based user permissions8.425 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.9
14 Ratings
5% below category average
Unanet CRM by Cosential
5.0
1 Ratings
37% below category average
Social data6.713 Ratings5.01 Ratings
Social engagement7.213 Ratings5.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
18 Ratings
14% above category average
Unanet CRM by Cosential
5.0
1 Ratings
35% below category average
Marketing automation8.218 Ratings5.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
25 Ratings
17% above category average
Unanet CRM by Cosential
7.0
1 Ratings
7% below category average
Mobile access8.925 Ratings7.01 Ratings
Best Alternatives
Bigin by Zoho CRMUnanet CRM by Cosential
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMUnanet CRM by Cosential
Likelihood to Recommend
9.0
(27 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
8.0
(1 ratings)
Support Rating
5.9
(7 ratings)
8.0
(1 ratings)
User Testimonials
Bigin by Zoho CRMUnanet CRM by Cosential
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Unanet
Great for medium and large construction companies that have a specific salesforce.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Unanet
  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Unanet
  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
Unanet
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Unanet
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Unanet
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Unanet
Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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Unanet
  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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