What users are saying about
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179 Ratings
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Bill.com

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179 Ratings
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Score 7.3 out of 100
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Attribute Ratings

    Likelihood to Recommend

    5.4

    Bill.com

    54%
    60 Ratings

    Doxo

    N/A
    0 Ratings

    Likelihood to Renew

    8.9

    Bill.com

    89%
    13 Ratings

    Doxo

    N/A
    0 Ratings

    Usability

    1.0

    Bill.com

    10%
    6 Ratings

    Doxo

    N/A
    0 Ratings

    Availability

    8.3

    Bill.com

    83%
    12 Ratings

    Doxo

    N/A
    0 Ratings

    Performance

    10.0

    Bill.com

    100%
    4 Ratings

    Doxo

    N/A
    0 Ratings

    Support Rating

    2.6

    Bill.com

    26%
    31 Ratings

    Doxo

    N/A
    0 Ratings

    Online Training

    9.0

    Bill.com

    90%
    2 Ratings

    Doxo

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Bill.com

    80%
    10 Ratings

    Doxo

    N/A
    0 Ratings

    Ease of integration

    10.0

    Bill.com

    100%
    1 Rating

    Doxo

    N/A
    0 Ratings

    Likelihood to Recommend

    Bill.com

    It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
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    Doxo

    No answers on this topic

    Pros

    Bill.com

    • The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
    • The "to do list" feature ensures you see the tasks that need to be completed ASAP
    • The reports section is very helpful in year end prepping for audits
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    Doxo

    No answers on this topic

    Cons

    Bill.com

    • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
    • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
    • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
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    Doxo

    No answers on this topic

    Pricing Details

    Bill.com

    Starting Price

    $45 per month

    Editions & Modules

    Bill.com editions and modules pricing
    EditionModules
    Essentials$451
    Team$552
    Corporate$793
    EnterpriseCustom Pricing4

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Doxo

    Starting Price

    Editions & Modules

    Doxo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Bill.com

      While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.
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      Doxo

      No answers on this topic

      Usability

      Bill.com

      Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.
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      Doxo

      No answers on this topic

      Reliability and Availability

      Bill.com

      The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
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      Doxo

      No answers on this topic

      Performance

      Bill.com

      pretty fast usually
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      Doxo

      No answers on this topic

      Support Rating

      Bill.com

      I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.
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      Doxo

      No answers on this topic

      Online Training

      Bill.com

      The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.
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      Doxo

      No answers on this topic

      Implementation Rating

      Bill.com

      I heard from my leadership that it went very well.
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      Doxo

      No answers on this topic

      Alternatives Considered

      Bill.com

      top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions
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      Doxo

      No answers on this topic

      Return on Investment

      Bill.com

      • Prior to bill.com, we received the mail for our clients, cut the checks for their bills, and physically mailed them. It's was tedious for us, and there was no cloud storage for these documents. Now that we have bill.com, we have saved HOURS of time on processing bills. It also allows all of our remote staff to process bills easily.
      • Bill.com has made keeping up with Accounts Payable for our clients so simple. Because it automatically integrates with Quickbooks Online, we don't have to spend time applying payments against bills in the software - Bill.com takes care of all of that for us. This gives our employees time back to focus on serving our clients in other capacities.
      Read full review

      Doxo

      No answers on this topic

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