Item: BILL
Rating: 1
Author: Verified User

Overall Satisfaction with Bill.com

Use Cases and Deployment Scope

As an independent contractor, I am paid through Bill.com. I create an account there, and they send my pay there, where I can then transfer it to my bank accounts.

At least that is how it is supposed to work, if you do everything correctly. If not...

Pros and Cons

Pros

Unauthorized users do not have access to your bank account, even if you just forget to authorize them

Cons

In my experience, it is impossible to change email address on account
In my experience, it is impossible to delete bank account (set as inactive is labeled as delete)
In my experience, it is nearly impossible to delete Bill.com account
Help desk chat could not understand my problem
In my experience, it is impossible to edit account without a customer relationship

Return on Investment

I feel like I am about to quit before I do an hour of work for this company because I despair of getting paid

Alternatives Considered

I have received paper checks and direct deposit from my previous employers. Those are much much easier to use.
The only problem I have had with those is being unable to deposit coin with my check for $x99.96 at some banks.

I did not select Bill.com, my employer did.

Key Insights

Do you think BILL delivers good value for the price?

Are you happy with BILL's feature set?

Did BILL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BILL go as expected?

Would you buy BILL again?

Other Software Used

ClassIn, Apache OpenOffice

Likelihood to Recommend

Bill.com is good for companies to pay people, but I believe absolutely awful for those who expect to get paid.

Bill.com Support

Support Rating

I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that.
I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.

BILL Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution Less knowledgeable Problems left unsolved Not kept informed Need to explain problems multiple times

Premium Support

No.

I currently have no other reason to pay for an enhanced account, and I am the one getting paid through the system rather than the company who is paying their people through the system. And at this point, I don't have the money to justify another expense of this nature.

Using Bill.com

Usability

In my experience, it is impossible to change the email address on the account and nearly impossible to delete a bank account. In my experience, it is difficult to explain problems to support staff and nearly impossible to delete accounts to start over.

Usability Pros and Cons

Pros	Cons
None	Do not like to use Unnecessarily complex Difficult to use Requires technical support Slow to learn Cumbersome Feel nervous using Lots to learn

Easy Tasks

none

Difficult Tasks

Correcting account information
Getting support
Deleting account

Comments

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better hope you get it right the first time

Software Version