Good AP solution but consider carefully the implementation design
May 02, 2021
Good AP solution but consider carefully the implementation design
Score 5 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Bill.com
Bill.com was used in a multi-entity environment (real estate nonprofit with subsidiaries) and across the whole organization. The problems we were looking to solve were AP automation (less data input), centralized AP inbox, and help us towards our goal of being paperless.
- AP automation
- Centralized AP inbox
- Paperless
- Approval workflow
- Bill payment
- Inbox management - I spent much more time managing AP bills (compared to finance email address) because Bill.com pulled picture files, email signatures, even duplicate invoices.
- If you have multiple entities, there should an option to transfer an invoice to another Bill.com inbox. I had vendors that would send to the wrong email address regularly or just cc all our bill.com inboxes, thus substantially slowing my team down and adding work.
- Automation
- Paperless
- Audit trail
- Approval workflows are highly customizable, per bill basis
- We eventually went with a different AP solution
We left Bill.com and went back to Sage Intacct AP module, corporate email inbox, and Amex Vender Payment Services.
Do you think BILL delivers good value for the price?
Yes
Are you happy with BILL's feature set?
Yes
Did BILL live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BILL go as expected?
I wasn't involved with the implementation phase
Would you buy BILL again?
Yes