Item: BILL
Rating: 7
Author: Verified User

Overall Satisfaction with Bill.com

Use Cases and Deployment Scope

Bill.com was used in a multi-entity environment (real estate nonprofit with subsidiaries) and across the whole organization. The problems we were looking to solve were AP automation (less data input), centralized AP inbox, and help us towards our goal of being paperless.

Pros and Cons

Pros

AP automation
Centralized AP inbox
Paperless
Approval workflow
Bill payment

Cons

Inbox management - I spent much more time managing AP bills (compared to finance email address) because Bill.com pulled picture files, email signatures, even duplicate invoices.
If you have multiple entities, there should an option to transfer an invoice to another Bill.com inbox. I had vendors that would send to the wrong email address regularly or just cc all our bill.com inboxes, thus substantially slowing my team down and adding work.

Most Important Features

Automation
Paperless
Audit trail
Approval workflows are highly customizable, per bill basis

Return on Investment

We eventually went with a different AP solution

Alternatives Considered

Sage Intacct

We left Bill.com and went back to Sage Intacct AP module, corporate email inbox, and Amex Vender Payment Services.

Key Insights

Do you think BILL delivers good value for the price?

Yes

Are you happy with BILL's feature set?

Yes

Did BILL live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BILL go as expected?

I wasn't involved with the implementation phase

Would you buy BILL again?

Yes

Other Software Used

Paylocity, Emburse Tallie

Likelihood to Recommend

It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.

Comments

Please log in to join the conversation

Jennifer J
commented 4 months ago
Thank you for your valuable feedback on our service! We are pleased that you enjoy the AP automation, the BILL inbox feature, that it creates a paperless environment, the approval workflow option and the bill payment process. We are sorry to hear that you found it more time consuming managing the AP bills and appreciate your suggestion of having the option to transfer to another BILL inbox if you have multiple entities. We have passed that on to our team for consideration. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software.

Good AP solution but consider carefully the implementation design

Software Version