What users are saying about
16 Ratings
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Top Rated
259 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Stripe

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
259 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Payment Gateways

    Billtrust

    Feature Set Not Supported
    N/A
    2.3

    Stripe

    23%
    Stripe ranks higher in 6/6 features

    Fraud Detection

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    API or SDK

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Recurring Payment Support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Billing and Invoicing Support

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Global Support

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Payment Form Acceptance

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Attribute Ratings

    • Billtrust is rated higher in 1 area: Support Rating
    • Stripe is rated higher in 1 area: Likelihood to Recommend
    • Billtrust and Stripe are tied in 3 areas: Likelihood to Renew, Usability, Implementation Rating

    Likelihood to Recommend

    7.0

    Billtrust

    70%
    5 Ratings
    8.2

    Stripe

    82%
    85 Ratings

    Likelihood to Renew

    10.0

    Billtrust

    100%
    1 Rating
    10.0

    Stripe

    100%
    2 Ratings

    Usability

    10.0

    Billtrust

    100%
    1 Rating
    10.0

    Stripe

    100%
    2 Ratings

    Support Rating

    9.8

    Billtrust

    98%
    7 Ratings
    9.7

    Stripe

    97%
    30 Ratings

    Implementation Rating

    10.0

    Billtrust

    100%
    1 Rating
    10.0

    Stripe

    100%
    1 Rating

    Likelihood to Recommend

    Billtrust

    For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
    Read full review

    Stripe

    Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
    Read full review

    Pros

    Billtrust

    • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
    • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
    Read full review

    Stripe

    • They are reliable. I can count on everything going smoothly with transactions.
    • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
    • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
    Read full review

    Cons

    Billtrust

    • Search feature of PO or invoice #, etc. when logged in as the dealer.
    • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
    • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
    Read full review

    Stripe

    • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
    • The ability to be able to offer discounted rates at a smaller threshold would be nice.
    Read full review

    Pricing Details

    Billtrust

    Starting Price

    Editions & Modules

    Billtrust editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Stripe

      Starting Price

      $0 per successful charge

      Editions & Modules

      Stripe editions and modules pricing
      EditionModules
      Integrated2.9% + 0.301
      CustomizedContact sales team2
      Radar0.053
      Terminal2.7% + 0.054
      Sigma0.025
      Atlass5006
      Issuing0.107
      Premium Support1,8008

      Footnotes

      1. per successful charge
      2. none
      3. per screened transaction
      4. per successful charge
      5. per charge
      6. one-time fee
      7. per virtual card
      8. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Billtrust

      We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
      Read full review

      Stripe

      Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
      Read full review

      Usability

      Billtrust

      Not too busy or elaborate, able to quickly log in & start using right away
      Read full review

      Stripe

      Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
      Read full review

      Support Rating

      Billtrust

      We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
      Read full review

      Stripe

      Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
      Read full review

      Implementation Rating

      Billtrust

      I was not here for the implementation
      Read full review

      Stripe

      It took less than an hour to have everything setup and running
      Read full review

      Alternatives Considered

      Billtrust

      For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
      Read full review

      Stripe

      We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
      Read full review

      Return on Investment

      Billtrust

      • 10 day reduction in our DSO resulting in increased cash flow
      • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
      • Increased payment application by batching payment types by day into one file
      • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
      Read full review

      Stripe

      • It makes getting money from your clients really easy
      • It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept
      • It is very easy to integrate with online assets of the company
      • In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude.
      • As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it.
      Read full review

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