TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    Bookafy

    Score9 out of 10
    Small Businesses (1-50 employees)
    Bookafy is an online appointment scheduling solution targeted at a variety of industries. The vendor’s value proposition is that their solution is simple to use, fully customizable, has an elegant user interface and can be embedded into the business user’s website. Support is available via phone, email or chat.

    $9

    per month

    Pricing
    BirdBookafy
    Editions & Modules
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    Pro
    $9
    per month
    Pro+
    $13
    per month
    Enterprise
    Contact sales team
    Offerings
    Pricing Offerings
    BirdBookafy
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—30% discount available for annual pricing.
    More Pricing Information
    Best Alternatives
    BirdBookafy
    Small Businesses
    Telegram
    Score8.8 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BirdBookafy
    Likelihood to Recommend
    5.3
    (3 ratings)
    8.7
    (5 ratings)
    User Testimonials
    BirdBookafy
    Likelihood to Recommend
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
    Read full review
    Bookafy
    In my experience, Bookafy has pretty much the same features as the other well-known scheduling apps. In terms of functionality, the two obstacles I experience were setting up a hidden (not shown on the main booking page) meeting for special bonus calls you don't want anyone to have access to. Yes, you can set up a paid meeting and give someone a coupon to access it free but that seems like an extra unnecessary step. The other limitation was how ugly it looks to embed meetings on a website. The scheduler looks fine inside Bookafy, but when embedded, it doesn't flow as well. For everything else, it works well. If you want to sync the scheduler with email marketing systems, most of the integrations work through Zapier so that can be an additional cost. Bookafy focuses on the meeting schedules.
    Incentivized
    Read full review
    Pros
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
    Read full review
    Bookafy
    • Easy to embed the appointment form to websites
    • You can show off professionalism while booking meetings
    • You can sync the appointments with Google Calendar
    • Easy to use interface, so you don't waste time trying to figure out things around.
    Incentivized
    Read full review
    Cons
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
    Read full review
    Bookafy
    • Lack of calendar customization.
    • Tracking data.
    • Configuration is confusing.
    Read full review
    Alternatives Considered
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
    Read full review
    Bookafy
    Bookafy is more advanced and has more features that I need comparing to these other brands. Calendly is very basic while Bookfy offers more robust features.
    Incentivized
    Read full review
    Return on Investment
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    Bookafy
    • Saves a lot of time
    • Streamlines the process
    • Eliminates unnecessary back and forth calling and emailing
    Incentivized
    Read full review
    ScreenShots

    Bookafy Screenshots

    Screenshot of Online appointment scheduling made easy, with a beautiful user interface, simplicity for the customer and powerful customization and integrations.Screenshot of Business settings allow unlimited services, unlimited staff members and many other custom settings.Screenshot of Custom automation... decide when your reminders go out, if you want review requests sent, and much more.Screenshot of Customize staff schedules, availability, services and allow your staff to sync with Google or Outlook calendarsScreenshot of Match your brand design with custom colors on your own online scheduling tool.