Bird CRM vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bird CRM
Score 4.7 out of 10
N/A
Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.
$45
per month 3000 monthly contacts
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
Bird CRMFive9
Editions & Modules
API Pricing - WhatsApp
$0.01
per message
API Pricing - Voice
$0.01
per minute
API Pricing - SMS
$0.01
per message
API Pricing - Numbers
$1
per month
Pro
$50
per month
Pro Plus
$150
per month
Start Up
Free
Custom Plan
Contact sales team
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
Bird CRMFive9
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
Bird CRMFive9
Top Pros

No answers on this topic

Top Cons
Features
Bird CRMFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bird CRM
-
Ratings
Five9
9.0
12 Ratings
8% above category average
Agent dashboard00 Ratings9.312 Ratings
Validate callers00 Ratings9.212 Ratings
Outbound response00 Ratings9.211 Ratings
Call forwarding00 Ratings9.49 Ratings
Click-to-call (CTC)00 Ratings9.110 Ratings
Warm transfer00 Ratings9.410 Ratings
Predictive dialing00 Ratings9.510 Ratings
Interactive voice response00 Ratings9.29 Ratings
REST APIs00 Ratings9.47 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings9.212 Ratings
Multichannel integration00 Ratings8.611 Ratings
CRM software integration00 Ratings9.211 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bird CRM
-
Ratings
Five9
8.5
21 Ratings
3% above category average
Inbound call routing00 Ratings9.310 Ratings
Omnichannel inbound routing00 Ratings9.58 Ratings
Recording00 Ratings8.411 Ratings
Quality management00 Ratings7.221 Ratings
Call analytics00 Ratings8.912 Ratings
Historical reporting00 Ratings7.812 Ratings
Live reporting00 Ratings8.810 Ratings
Customer interaction analytics00 Ratings8.310 Ratings
Best Alternatives
Bird CRMFive9
Small Businesses
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Telegram
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Telegram
Telegram
Score 8.8 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bird CRMFive9
Likelihood to Recommend
9.6
(2 ratings)
8.4
(36 ratings)
Support Rating
-
(0 ratings)
8.0
(8 ratings)
User Testimonials
Bird CRMFive9
Likelihood to Recommend
Bird (formerly MessageBird)
MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Bird (formerly MessageBird)
  • SMS delivery
  • Webhooks for delivery reports
  • SMS pricing
Read full review
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Read full review
Cons
Bird (formerly MessageBird)
  • It does not accept all the functions of whatsapp
  • It has no integration with the Pipedrive CRM
  • Sometimes it doesn't work in real time, leaving clients waiting in an invisible "queue"
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Support Rating
Bird (formerly MessageBird)
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
Bird (formerly MessageBird)
Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email from Sendgrid and SMS from MessageBird
Read full review
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
Bird (formerly MessageBird)
  • Quick contact with collection clients
  • Delivers the feeling of instantaneous
  • It is good to start the relationship, but continue it through the call center.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Five9 Screenshots

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