Bizagi Digital Business Platform vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bizagi Digital Business Platform
Score 7.3 out of 10
N/A
The Digital Business Platform from Bizagi is a rapid process automation platform for enterprises. The solution is comprised of three components: Bizagi Modeler, Bizagi Studio and Bizagi Engine.N/A
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Bizagi Digital Business PlatformServiceNow Now Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bizagi Digital Business PlatformServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Bizagi Digital Business PlatformServiceNow Now Platform
Top Pros
Top Cons
Features
Bizagi Digital Business PlatformServiceNow Now Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bizagi Digital Business Platform
8.9
2 Ratings
9% above category average
ServiceNow Now Platform
-
Ratings
Dashboards8.92 Ratings00 Ratings
Standard reports8.92 Ratings00 Ratings
Custom reports8.92 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Bizagi Digital Business Platform
7.7
2 Ratings
8% below category average
ServiceNow Now Platform
-
Ratings
Process designer8.02 Ratings00 Ratings
Process simulation8.02 Ratings00 Ratings
Business rules engine8.02 Ratings00 Ratings
SOA support7.02 Ratings00 Ratings
Process player8.02 Ratings00 Ratings
Support for modeling languages7.02 Ratings00 Ratings
Form builder7.92 Ratings00 Ratings
Model execution7.92 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Bizagi Digital Business Platform
8.9
2 Ratings
6% above category average
ServiceNow Now Platform
-
Ratings
Social collaboration tools8.92 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Bizagi Digital Business Platform
8.0
2 Ratings
3% below category average
ServiceNow Now Platform
-
Ratings
Content management8.02 Ratings00 Ratings
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Bizagi Digital Business PlatformServiceNow Now Platform
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User Ratings
Bizagi Digital Business PlatformServiceNow Now Platform
Likelihood to Recommend
9.0
(3 ratings)
9.2
(27 ratings)
Likelihood to Renew
10.0
(1 ratings)
7.0
(2 ratings)
Usability
-
(0 ratings)
8.7
(20 ratings)
Support Rating
-
(0 ratings)
8.5
(21 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
Bizagi Digital Business PlatformServiceNow Now Platform
Likelihood to Recommend
Bizagi
Permits dependence reduction on external IT suppliers, maximum value extraction from large/legacy systems, and business and IT collaboration. For big Companies, while an enterprise should expect to face a lot of difficulties, thus increasing the learning curve, while dealing with the platform's rollout the timeline to deploy is extensive.
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ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Bizagi
  • design process
  • enable to collaborate on process with customer
  • enable to generate good world documents
  • has a clear view how the process will looks like
  • enable to design roles in the workflow
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
Bizagi
  • Some minor things to improve but works pretty well. If you have an idea to improve Bizagi Modeler, you can post it on the Bizagi forum, and maybe, in a next release, you will find it realized. Yes, it happened to me.
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Bizagi
Try it and you will understand.
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ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Bizagi
No answers on this topic
ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
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Support Rating
Bizagi
No answers on this topic
ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Online Training
Bizagi
Online training Free Well chaptered Progressive
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ServiceNow
No answers on this topic
Implementation Rating
Bizagi
No answers on this topic
ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Bizagi
The pricing/value proposition of the product compared to its competitors is very competitive.
The cost is reasonable, especially for what you get, and especially for this software segment.
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Bizagi
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Bizagi
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Bizagi
  • it speeds up very much designing the workflows so we save time and money
  • it helps to accept process with customer so it also safe time and money
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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ScreenShots

Bizagi Digital Business Platform Screenshots

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