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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Online Express (discontinued)

    Score7.7 out of 10
    N/AWith Blackbaud Online Express' was a fundraising and donation form solution, where users could create unlimited donation forms. The tool has been discontinued, and is no longer available.N/A
    Pricing
    Blackbaud Online Express (discontinued)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud Online Express (discontinued)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Blackbaud Online Express (discontinued)
    Considered Both Products
    Discontinued Products
    Chose Blackbaud Online Express (discontinued)
    We selected Online Express because it’s built in integration with Blackbaud. There are better online forms but the need to import into RE is an extra cost and hassle.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up …
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    None, actually. Our organization was already using other Blackbaud products and BOE appeared to meet our needs, and it has! It's the only platform we have used and will continue to use.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    Blackbaud products are far better than Daxko; however, Daxko could automatically process recurring transactions, which I don't believe Blackbaud can do at this time.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    We were evaluating Salsa Labs but it was less functional for our purposes than OLX. We are thinking of looking into Luminate.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    The best part is the transfer of information directly into Raiser's Edge. Ultimately the costs seem to be about the same for any service but the reduction of staff time adds the real value to using online express. Using Merchant Services has also been a nice change as we can …
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have …
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email …
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    Blackbaud Online Express has the features and tools that best suit my organization. We do not need all of the additional features that Constant Contact has; they would most likely go unused and would add unnecessary complexity.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    We selected Online Express because you manage it right in your database. It's easy to use and the price was right.
    Incentivized
    Chose Blackbaud Online Express (discontinued)
    We chose Online Express because it was bundled with a Raiser's Edge upgrade, and because we hope it would let us manage online donations and memberships more easily. We still expect that to happen. But in every other way, it underperforms Constant Contact. It is harder to …
    Incentivized
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Blackbaud Online Express (discontinued)
    Small Businesses
    Bonterra Network for Good
    Score9.3 out of 10
    Medium-sized Companies
    GiveSmart by Momentive
    Score7.5 out of 10
    Enterprises
    Kindsight iWave
    Score8.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    Blackbaud Online Express (discontinued)
    Likelihood to Recommend
    9.0
    (13 ratings)
    Support Rating
    8.9
    (5 ratings)
    User Testimonials
    Blackbaud Online Express (discontinued)
    Likelihood to Recommend
    Discontinued Products
    For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
    • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
    • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
    • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
    • Snapshot reporting of successful grant applications and fund-raising are readily available.
    Incentivized
    Read full review
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