Blackbaud Online Express

Blackbaud Online Express

Blackbaud Online Express

43 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Blackbaud Online Express	Score 7.7 out of 10	N/A	With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…	N/A

Pricing

Blackbaud Online Express

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Blackbaud Online Express
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Blackbaud Online Express
Considered Both Products	Blackbaud Online Express Verified User Manager Chose Blackbaud Online Express We selected Online Express because it’s built in integration with Blackbaud. There are better online forms but the need to import into RE is an extra cost and hassle. Incentivized Helpful? Linda Behrman Director of Membership & systems administrator Chose Blackbaud Online Express Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up … Incentivized Helpful? Verified User Director Chose Blackbaud Online Express None, actually. Our organization was already using other Blackbaud products and BOE appeared to meet our needs, and it has! It's the only platform we have used and will continue to use. Incentivized Helpful? PG Patricia Gauss Raiser's Edge Database Manager Chose Blackbaud Online Express Blackbaud products are far better than Daxko; however, Daxko could automatically process recurring transactions, which I don't believe Blackbaud can do at this time. Incentivized Helpful? Lisa Tacker Director of IT and CRM Systems Specialist Chose Blackbaud Online Express We were evaluating Salsa Labs but it was less functional for our purposes than OLX. We are thinking of looking into Luminate. Incentivized Helpful? EB Emily Brady Director of Development Chose Blackbaud Online Express The best part is the transfer of information directly into Raiser's Edge. Ultimately the costs seem to be about the same for any service but the reduction of staff time adds the real value to using online express. Using Merchant Services has also been a nice change as we can … Incentivized Helpful? PP Patrick Plaisance CTO (Chief Technical Officer) Chose Blackbaud Online Express Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have … Incentivized Helpful? Jenna Montgomery Communications Manager Chose Blackbaud Online Express Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email … Incentivized Helpful? Adam Montgomery Energy Efficiency Consultant Chose Blackbaud Online Express Blackbaud Online Express has the features and tools that best suit my organization. We do not need all of the additional features that Constant Contact has; they would most likely go unused and would add unnecessary complexity. Incentivized Helpful? Karen Stuhlfeier, bCRE Associate Advancement Services Director (Raiser's Edge) Chose Blackbaud Online Express We selected Online Express because you manage it right in your database. It's easy to use and the price was right. Incentivized Helpful? Tom Andersen Director of Communications Chose Blackbaud Online Express We chose Online Express because it was bundled with a Raiser's Edge upgrade, and because we hope it would let us manage online donations and memberships more easily. We still expect that to happen. But in every other way, it underperforms Constant Contact. It is harder to … Incentivized Helpful?
Top Pros	Pro Forms are easy Pro Easy to use Pro Registration forms
Top Cons	Minus Sign up Minus B testing Minus Constant contact

Best Alternatives
	Blackbaud Online Express
Small Businesses	OneCause Score 9.2 out of 10
Medium-sized Companies	OneCause Score 9.2 out of 10
Enterprises	Blackbaud CRM Score 7.5 out of 10
All Alternatives	View all alternatives

User Ratings
	Blackbaud Online Express
Likelihood to Recommend	9.1 (13 ratings)
Support Rating	8.9 (5 ratings)

User Testimonials
	Blackbaud Online Express
Likelihood to Recommend	Blackbaud For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express. Incentivized Taylor Sleem Director of Advancement Operations Read full review
Pros	Blackbaud Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database. Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on. Incentivized Linda Behrman Director of Membership & systems administrator Read full review
Cons	Blackbaud It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times. I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results. Incentivized PG Patricia Gauss Raiser's Edge Database Manager Read full review
Support Rating	Blackbaud Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry. Incentivized EB Emily Brady Director of Development Read full review
Alternatives Considered	Blackbaud Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus. Incentivized PP Patrick Plaisance CTO (Chief Technical Officer) Read full review
Return on Investment	Blackbaud Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization. Donor management is concise, thorough, and systematic - no individual or organization is overlooked. Snapshot reporting of successful grant applications and fund-raising are readily available. Incentivized Verified User Anonymous Read full review
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