Online Express: a great addition to our company
Updated April 11, 2022

Online Express: a great addition to our company

Linda Behrman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

We are using Online Express for creating online donation forms, processing online donations, creating and sending our e-newsletter communications to our constituents, managing signups for e-communications, and for tracking event participation and registrations. The program is very helpful in tracking the activity and clicks on our e-communications with our constituents. It makes combining information received through Online Express into our Raiser's Edge database very easily.

Pros

  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.

Cons

  • It would be helpful if there were a way to have constituents sign up for different email communications. They may sign up to receive communications but not select different types of communications based on their interests.
  • Online Express has been a big boost in our online donations. We previously used Blackbaud's NetCommunity and found Online Express to be a big improvement.
  • Unfortunately, by switching to Online Express we lost the ability to have our users sign up to receive different e-mail communications. We are hoping this feature is eventually included with Online Express.
Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up for different email communications rather than just one option.
Blackbaud Online Express's support is great, as it is for all Blackbaud products. They have several different ways to contact support—phone, chat, email, or case central online. All have great response times and the support analysts are very knowledgeable.

Do you think Blackbaud Online Express delivers good value for the price?

Yes

Are you happy with Blackbaud Online Express's feature set?

Yes

Did Blackbaud Online Express live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Online Express go as expected?

Yes

Would you buy Blackbaud Online Express again?

Yes

Blackbaud's Online Express is very well suited for small to medium non-profit organizations for tracking e-communications sign-ups and statistics. It is also perfect for creating and editing online donation forms to insert into existing websites so the web pages match the companies website rather than having an entirely different look. We use the program in collaboration with Raiser's Edge so I am not sure how appropriate it would be for an organization that is not using Raiser's Edge. It seamlessly integrates with Raiser's Edge.

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