Convenient Donation Processing with Blackbaud's Online Express
October 24, 2019

Convenient Donation Processing with Blackbaud's Online Express

Patricia Gauss | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

We use Blackbaud Online Express to take donations and event ticket purchases directly from our web site.

Pros

  • Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
  • If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
  • Transaction reports are easily accessible on the Blackbaud Merchant Services site.

Cons

  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
  • I honestly don't know, as I don't do any of the financial accounting, but it does make donating online very easy.
Blackbaud products are far better than Daxko; however, Daxko could automatically process recurring transactions, which I don't believe Blackbaud can do at this time.
Blackbaud Support is very good, but often they direct you to a Knowledgebase article, rather than walking you through the solution.

Do you think Blackbaud Online Express delivers good value for the price?

Not sure

Are you happy with Blackbaud Online Express's feature set?

Yes

Did Blackbaud Online Express live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Online Express go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Online Express again?

Yes

Works well for donations, ticket sales, and advertisements, for us, anyway. Wouldn't be great to sell merchandise. We sell custom Christmas cards, for example, and it's not capable, as far as I know, of adding sales tax to the transaction.

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