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Great for streamlining with other Blackbaud products
October 15, 2019

Great for streamlining with other Blackbaud products

Emily Brady | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

We use Blackbaud Online Express for all event registrations. We set up custom registration forms using the software regularly and the information interfaces directly with Blackbaud’s Raiser's Edge and Merchant Services. We use Blackbaud for all credit card processing so it eliminates the need for an additional database or payment processor. The data collected can be automatically updated in Raiser's Edge reducing the time staff would manually enter the data.
  • Customizable
  • User-friendly
  • Intuitive
  • Not great for complex event registrations
  • Repetitive
  • Has some limitations
  • Reduces staff time
  • Streamlined credit card processing
  • Allows attendees to make donations at the same time as when they register
The best part is the transfer of information directly into Raiser's Edge. Ultimately the costs seem to be about the same for any service but the reduction of staff time adds the real value to using online express. Using Merchant Services has also been a nice change as we can easily look up transactions, pull reports, and do refunds with ease. Our Finance team uses Financial Edge so they automatically have access to the information as well.
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.

Do you think Blackbaud Online Express delivers good value for the price?

Yes

Are you happy with Blackbaud Online Express's feature set?

Yes

Did Blackbaud Online Express live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Online Express go as expected?

Yes

Would you buy Blackbaud Online Express again?

Yes

Online Express is great for single option events with or without different ticket price points. It is annoying that registrants have to enter all the contact information for each person. Users have complained about this. It is not good for events that have meal options or shirt selection, etc. adding the information through the back end is tricky. However it is still great that it has the ability to enter the data in to Raisers Edge.