Blackbaud Online Express vs. Metaface

Blackbaud Online Express

Metaface

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Blackbaud Online Express	Score 7.8 out of 10	N/A	With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…	N/A
Metaface	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	Metaface is an online platform offering all the needed face-to-face fundraising tools in the same place, providing a solution for agencies and in-house fundraising teams. Metaface is designed to allow users to simplify and supervise the acquisition of regular donors data. It also gives users the ability to measure the performance of their team, and monitor in real-time the agency to find out what are the most successful teams or areas for your fundraising campaigns and projects. Users can…	N/A

Pricing

Blackbaud Online Express

Metaface

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Blackbaud Online Express	Metaface
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

$1,500 per installation

Additional Details

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Pricing plans are based on a quantity of donors. Pay only for what you use, not how many users you have in platform.

More Pricing Information

Community Pulse
	Blackbaud Online Express	Metaface
Top Pros	Pro Forms are easy Pro Easy to use Pro Registration forms	No answers on this topic
Top Cons	Minus Sign up Minus B testing Minus Constant contact	No answers on this topic

Best Alternatives
	Blackbaud Online Express	Metaface
Small Businesses	OneCause Score 9.2 out of 10	OneCause Score 9.2 out of 10
Medium-sized Companies	OneCause Score 9.2 out of 10	OneCause Score 9.2 out of 10
Enterprises	Blackbaud CRM Score 7.5 out of 10	Blackbaud CRM Score 7.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Blackbaud Online Express	Metaface
Likelihood to Recommend	9.1 (13 ratings)	- (0 ratings)
Support Rating	8.9 (5 ratings)	- (0 ratings)

User Testimonials
	Blackbaud Online Express	Metaface
Likelihood to Recommend	Blackbaud For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express. Incentivized Taylor Sleem Director of Advancement Operations Read full review	Metadonors Srl No answers on this topic
Pros	Blackbaud Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database. Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on. Incentivized Linda Behrman Director of Membership & systems administrator Read full review	Metadonors Srl No answers on this topic
Cons	Blackbaud It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times. I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results. Incentivized PG Patricia Gauss Raiser's Edge Database Manager Read full review	Metadonors Srl No answers on this topic
Support Rating	Blackbaud Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry. Incentivized EB Emily Brady Director of Development Read full review	Metadonors Srl No answers on this topic
Alternatives Considered	Blackbaud Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus. Incentivized PP Patrick Plaisance CTO (Chief Technical Officer) Read full review	Metadonors Srl No answers on this topic
Return on Investment	Blackbaud Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization. Donor management is concise, thorough, and systematic - no individual or organization is overlooked. Snapshot reporting of successful grant applications and fund-raising are readily available. Incentivized Verified User Anonymous Read full review	Metadonors Srl No answers on this topic
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