Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
N/A
Virtuous CRM
Score6.6 out of 10
Mid-Size Companies (51-1,000 employees)
Virtuous Software, headquartered in Phoenix offers a nonprofit CRM, fundraising, volunteer, and marketing tools used to create more responsive donor experiences and grow giving. The CRM unifies fundraising, marketing, and donor development activities.
N/A
Pricing
Blackbaud Raiser's Edge NXT
Virtuous CRM
Editions & Modules
No answers on this topic
Starter (under 5K contacts)
Contact Sales
Up to 5 users and includes 1,000 supporter records
Platform (5K-30k contacts)
Contact Sales
Unlimited users and includes your first 5,000 supporter records
Enterprise (30k-Millions)
Contact Sales
Unlimited users and (potentially) unlimited supporters
To be honest, we selected NXT years ago after having used etapestry for a long time. The sales pitch was great and promised lots of benefits and functions that weren’t necessarily true or cost extra. We are currently evaluating other (less expensive and more feature-rich …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
senior manager of communications in Marketing at NDSS (Non-profit Organization Management, 11-50 employees)
Chose Blackbaud Raiser's Edge NXT
Blackbaud is very robust but the user-friendly portion is weak. All the other CRMs look newer, easier to navigate, and actually a pleasant experience. Blackbaud is just not easy on the eyes. TOO MANY OPTIONS.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose Blackbaud Raiser's Edge NXT
We originally selected Blackbaud Raiser's Edge NXT as it was promised to be a great solution for us. In addition, Blackbaud Raiser's Edge NXT was supposed to ultimately incorporate many of the features of the database view. Several years later, we have seen very few upgrades …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Client Success Manager in Marketing at Infinity Concepts (Marketing & Advertising, 11-50 employees)
Chose Virtuous CRM
Virtuous is one of the premier donor management and fundraising platforms. It has more capabilities than DonorDock and DonorPerfect, but it is not as clunky as Raiser’s Edge. It is similar to Bonterra, which used to be called Salsa Labs, but it definitely has more automations …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Blackbaud Raiser's Edge NXT is a great fundraising tool. It is visually pleasing and straightforward for the most part. Being able to open different aspects of the database in different tabs and have reports and exports running in the background is a great time-saver. Having information tiles that you can move and reorganize used on the user means that I don't have to scroll to the bottom of a record to find out a person's giving history. If I'm working on a specific data project involving actions, I can move that tile to the top and it will stay there for just me while I'm working. It doesn't affect any of my other users' settings. Being able to send out links to gift lists to members of my fundraising team is excellent. Clicking the link brings them to the batch info and they can zero in on their prospects in the database directly from those lists. Blackbaud's Email marketing is my least favorite part because there's missing functionality I wish it had, like exporting email statistics and viewing them in general. I understand that other partners which can integrate would take care of this, but still.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Virtuous is a great tool for fundraisers and nonprofit organizations that want to keep all their donor records, gift transactions, donation landing pages, and reporting in one platform. It may not be well suited, though, for for-profit businesses, organizations, and agencies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Blackbaud RE NXT is extremely well organized and easy to use. The simple layout and straightforward functions make interacting with the product pleasant and easy.
Blackbaud RE NXT's dashboards are amazing. They make reporting so easy because the dashboards convey all necessary information in an easy-to-read, unique format (depending on how you want it displayed). It is relatively easy to create a dashboard, and the options for customizing it are great.
Blackbaud RE NXT is great for receiving and processing donations. From the simple donation forms to the automatic batch creation, using RE NXT makes processing donations much more efficient.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Blackbaud Raiser's Edge NXT is constantly updating and making major changes, so you never fully understand the system
The way some things are labeled in the system doesn't make logical sense. You almost have to learn a whole new language to get the most out of the features.
There's no way to re-generate a copy of a receipt, which is wildly inconvenient.
A lot of features are very limited based on your subscription. They give you a wide range of features but almost none of them work to their full potential. Even if you're paying a lot of money for the system, you will still likely feel like you're doing a free trial.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Virtuous only keeps track of contacts on forms for a given period of time, not the lifetime of when the form was deployed.
Virtuous Customer Support can sometimes lag, and you end up waiting days for a response to your inquiry or issue.
Virtuous reporting, while very detailed and segmented, can sometimes be a little overwhelming, and the terminology does not always translate to what you are looking to accomplish with your reporting outcomes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I don't know for sure what we'll do, and I wouldn't publicly share that anyways. Speaking only for myself, I wouldn't jump for joy if I was given the task of transferring CRM providers when this org has a Blackbaud Raiser's Edge NXT database that's 28 years old, but being aware of what's on the market is always responsible. With the planned functionality updates to Web View over 2025-2026, the phasing out of features in database view, and the changes to contract structure laid out in investor updates, there's a lot of factors that could change in the next few years. And Blackbaud has not made it clear how much work the transfer to Web View only will be for us over the next couple years: It means updating all of our policies and procedures and all of our documentation and retraining all of our employees at minimum, and that's assuming that all existing fields and features remain accessible without modification.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Learning the overall useability of Blackbaud Raiser's Edge is a fairly steep learning curve, however, the support team that Blackbaud Raiser's Edge employs are top notch, helpful and very knowledgeable. Blackbaud Raiser's Edge also maintains an extensive library of articles that are very helpful, as well a useful tutorials, including step-by-step articles as well as instructional videos. With these tools at your disposal you will be competent in no time
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In my experience, Virtuous CRM has great self-marketing, talented salespeople, and a half-baked CRM that shows glimmers of competence but the actual experience is more akin the the scene in the Simpson’s when Sideshow Bob keeps stepping on rakes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The only reason I cannot give a 10 is because like all web based products, internet connection is required and that is not something that can be counted on 100% of the time. When the internet connection is stable, I have had little to no issues using Raiser's Edge.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
NXT itself is a pretty simple interface, and is great for front-line fundraisers to be able to look up info and run some simple "reports"/analysis. It's very quick and intuitive, but the back-end attached to it (RE 7.96) may have connectivity issues from time to time. NXT itself, though, is simple enough that issues are rare.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
You are better off using the user community or Facebook group to get answers than the support provided by Blackbaud. Oftentimes, support reps are not even aware that new features are being rolled out, nor do they have fundraising experience so you end up explaining more to the rep about what you are trying to accomplish and why than getting to the issue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
When you get a good, knowledgeable person for in-person training, you can't beat it! Hands on, real time, questions answered on the spot. And they want to make sure you get what you needed before leaving. To also have dedicated time without other distractions is very important to the learning process in my opinion.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The content is solid, but for those who benefit from in-person interactions, it can be a bit challenging. While the online format is great for flexibility and accessibility, there’s something about face-to-face training that makes it easier to absorb and ask questions in real-time. Overall, though, it’s a solid resource for self-paced learning.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I can't recall many specifics, mostly due to my own limited use of the entire NXT range of functions. One thing that I dislike is that when previous "Contact Reports" (Talisma term) were imported the dates were all converted to show as the date that they were imported into NXT, rather than the original dates they were entered into the old CRM. During the implementation, similarly, a few batches of Actions were re-dated to show the date of the batch transfer or update (not from the old system, I believe).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I have not used other products like this before. I have used and created some SQL databases and ERPs, but have not used fundraising-specific software such as Raiser's Edge. Based on what I know from other products vaguely similar to this - databases and ERPs - this is very user friendly and easy to pick up for anyone, especially with their NXT webview offering.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
In my experience, the sales pitch and demos are slick, but upon actual use there is a quick realization that no small or medium charity should touch this software with a 10-ft pole. In my opinion, if you have a large org with lots of cash, and a dedicated database manager who is tech-literate, you can make this work. HubSpot is by far my favorite but lacks the nonprofit features needed to truly manage donor relationships and portfolios.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
New features are constantly being added to Raiser's Edge NXT that expand its capabilities. Features such as constituent mapping and easily accessible actions allow for more in-depth analysis of existing constituents. The future ability to manipulate soft-credits and customize reporting dashboards will make NXT even more attractive to our fundraisers and executives. It's great to see that the software is evolving.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Having everything in one system means that information is much more likely to be up to date. We hardly get any returned mail from the post office when we pull lists.
Our gift officers can easily pull up donor information on their phones while out on a visit, giving them the edge they need to close a gift.
Information tiles on a person's record that are easy to reorganize and collapse per the needs of each user makes finding pertinent information quick.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
