Increased cost without increased functionality

There is so much missing functionality in Blackbaud Raiser's Edge NXT (webview) compared to database view - whilst they repeatedly tell us to switch to webview we simply can't due to crucial functionality that is missing.

In our experience, there are a lot of false promises made, particularly when renewing contracts etc, about what functionality is coming soon to webview - particularly regarding the optional modules such as Volunteering.

An increased focus from Blackbaud and all their marketing about pushing third party vendors for certain activities (email marketing being a big one!) all of which come at an additional cost. Although these integrate into Blackbaud Raiser's Edge NXT, I would prefer Blackbaud to focus on making its own functionality up to standard rather than integrating costly 3rd party platforms.

In my experience, Support for the platform has got worse over the years - I have been waiting over six months to resolve a technical issue which is hampering our use of the functionality.

Inability to create letters within the system (which used to be a feature in RE7 database view) is a huge issue for our supporter base who still appreciate paper-based acknowledgement letters.