BlackBerry Protect (CylancePROTECT) vs Microsoft Defender for Endpoint (formerly Microsoft Defender ATP)

• Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
• User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
• Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

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• Low impact on computer performance.
• Easy-to-use interface.
• Several settings that help you customize the software.

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• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

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• Deployment: We've had some issues deploying, especially outside of the Windows environment.
• Offboarding: There is currently no way to delete a computer. They disappear over time. We even renamed a computer, and it kept both the old and new name in there. Eventually, the older machines do go away, but there is no manual way to do this at the moment.

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• We have the piece of mind that our endpoints are protected.
• We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
• Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.

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• A positive impact has been to increase productivity for IT staff, as it saves them time from having to install/configure clients on every endpoint.
• Another positive impact has been on the user/client side, as it helps the user to increase their productivity with working on their computer, as the Windows Defender client uses little resources to run on the system, and has a tendecy to not slowdown systems

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