BlackBerry UEM vs. Symantec Server Management Suite

If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.

Incentivized

The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!

Incentivized

• Security and Web Filtering are easy to set up and maintain
• Initial set up and install of company profile onto Android/iOS devices

Incentivized

• Software deployment through policy
• Engage with customers for feedback
• Understands the future needs of customers

• One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
• It's not possible to save or forward attachments from my inbox on my device
• Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.

• The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!
• There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...

Incentivized

I will renew use of this product for as long as the company supports its use.

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features

The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.

• Security profiles have been effective in managing user devices.
• Location tracking has helped locate lost and stolen devices.

Incentivized

• Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.
• Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.
• I've had a lot of help from the SMP Support staff and they're great people and very helpful!

Incentivized