Blissfully vs. Microsoft System Center Service Manager

As mentioned before we find that Blissfully works amazing for our on-boarding and off-boarding workflows. Being able to track all systems to which an employee has access and ensure a list of tasks are created to get them access to those systems during on-boarding makes on boarding smooth. It's perfect for maintaining compliance during off-boarding.

Incentivized

We use Microsoft System Center Service Manager in the education sector. We believe this is the only real way to manage our IT systems and ensure compliance for not only today but tomorrow as well (what ever that brings!) Our IT management team significantly streamlined our working practices to mold a slick IT support service which serves our end users efficiently. Microsoft System Center Service Manager brought added automation and clarity for all major stakeholders in our organization through detailed reporting and scheduling, ensuring a complete realtime picture of the IT estate.

Incentivized

• Access tracking and revocation.
• On-boarding and off-boarding workflows.
• Systems spend tracking, per team.
• Internal access and purchasing ticketing.

Incentivized

• This tool is used to track support requests among our IT staff.
• We use this tool to automate some more routine tasks.

Incentivized

• Integrations with all systems for automated access grants or revoking.
• Ability to create a user within corporation prior to their start date.

Incentivized

• The software requires a lot of memory to run smoothly, otherwise it will be slow.
• It takes some time to learn, and training prices are a bit high.
• The price is a bit high; System Center is not a cheap solution.

Incentivized

As with all software, Microsoft System Center Service Manager has its quirks but it has more than made up for them with the sheer amount of functions the system brings to the table. Being based on the ITIL framework really shows with its design/terminology and, generally, we have found it 'just clicks' with our ITIL trained staff which makes operating our system straightforward and enables us to report to end users and all stakeholders consistently with ease.

Incentivized

The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time.

Incentivized

We initially investigated other alternatives, but found that Blissfully was well suited for our needs. It had a good amount of pre-built functionality which was built based off of Blissfully's expertise; but also the ability to customize where we needed. Additionally, other solutions try to do A LOT more, which makes it much more cumbersome to move over to because you're changing multiple systems as opposed to augmenting specific processes.

Incentivized

I can't really compare them as we haven't used an "all in one" tool like SCCM. There are other patch management software, other remote control applications, and to be honest, I find those work better when compared to SCCM. However, there hasn't been an application yet that does it all, so I feel it's unfair to compare. All of these tools that SCCM offers could/should be fine-tuned and made to be a bit more user-friendly.

Incentivized

• Eased our path to SOC 2 compliance.
• Makes on-boarding more smooth.
• Allows finance more insight into each teams spend.

Incentivized

• The tool has saved money in a transition from another 3rd party tool
• It simplifies the ease of use for users. This is similar to other Microsoft tools
• We are able to provide reports of system performance when questions arise about availability.

Incentivized