BlueSnap vs. FuturePay vs. TSYS Payment Gateway

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

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Best for purchases above $200 and for customers that are "internet savvy"

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None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

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• The onboarding process is easy and they provided full resources
• They provide the customer communication/ language that customers seem to understand easily
• Their process works so well, we get compliments from our customers that use it!

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• Generates detailed reports
• Allows for multiple users to access at one time
• Easy to read statements

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• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

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• There are really no areas for functional improvements, beyond working to lower our cost.

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• Stop taking away my ability to use debit cards
• 7% is outrageous. I can't continue at this rate
• In my opinion, the yearly fee is an obvious profit grab. Discontinue it.

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Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

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Future pay has a nice niche, for individuals, not businesses. We also use QuickSpark leasing and Affirm payments.

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Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

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• We are getting incrementally more revenue by offering FuturePay for customers that would otherwise have postponed a purchase.

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• Positive impact on work flow- employees can quickly cross-reference reports to close out the day
• TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
• More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info