BMC Helix Virtual Agent vs. SAP Conversational AI (discontinued)
BMC Helix Virtual Agent vs. SAP Conversational AI (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Virtual Agent | N/A | BMC Helix Virtual Agent (formerly Helix Chatbot) is designed to offer intelligent, omni-channel experiences to drive employee engagement and productivity via BMC Helix Digital Workplace and BMC Helix Business Workflows. These applications address changing expectations around user experiences and go beyond convenience; AI-powered experiences make digital services easier for IT organizations to deploy and easier and more appealing for employees to consume. | N/A | |
SAP Conversational AI (discontinued) | N/A | SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract. | N/A |
BMC Helix Virtual Agent | SAP Conversational AI (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
BMC Helix Virtual Agent | SAP Conversational AI (discontinued) | |
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Top Pros | ||
Top Cons |
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BMC Helix Virtual Agent | SAP Conversational AI (discontinued) | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Virtual Agent | SAP Conversational AI (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (37 ratings) |
Usability | - (0 ratings) | 7.7 (2 ratings) |
Availability | - (0 ratings) | 8.2 (2 ratings) |
Performance | - (0 ratings) | 8.2 (2 ratings) |
Support Rating | - (0 ratings) | 6.5 (32 ratings) |
BMC Helix Virtual Agent | SAP Conversational AI (discontinued) | |
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Likelihood to Recommend | BMC Software Inc. No answers on this topic | SAP |
Pros | BMC Software Inc. No answers on this topic | SAP |
Cons | BMC Software Inc. No answers on this topic | SAP |
Usability | BMC Software Inc. No answers on this topic | SAP |
Reliability and Availability | BMC Software Inc. No answers on this topic | SAP |
Performance | BMC Software Inc. No answers on this topic | SAP |
Support Rating | BMC Software Inc. No answers on this topic | SAP |
Alternatives Considered | BMC Software Inc. No answers on this topic | SAP |
Return on Investment | BMC Software Inc. No answers on this topic | SAP |
ScreenShots | SAP Conversational AI (discontinued) Screenshots |