SAP Conversational AI (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Conversational AI (discontinued)
Score 6.8 out of 10
N/A
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.N/A
Pricing
SAP Conversational AI (discontinued)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
SAP Conversational AI (discontinued)
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
SAP Conversational AI (discontinued)
Considered Both Products
SAP Conversational AI (discontinued)
Chose SAP Conversational AI (discontinued)
They are ideal for creating different chatbots for different business entities. It supports different languages, I can implement it with messaging platforms like Slack, Telegram, and many more...
Chose SAP Conversational AI (discontinued)
SAP Conversational AI has been a great help in analyzing common errors in data processing and analytics. It is important to understand scenarios that apply in this situation as information is constantly being gathered, which is where SAP Conversational AI is able to help …
Chose SAP Conversational AI (discontinued)
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a …
Chose SAP Conversational AI (discontinued)
Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform …
Chose SAP Conversational AI (discontinued)
I liked Alexa and Google dialog flow for the feature of Speech of bot and good response of a talking bot. however, building a bot easily without knowing much coding was possible in SAP CAI, which makes it a really good tool. The choice of product to go with also depends on the …
Chose SAP Conversational AI (discontinued)
Since Alexa and Teams have their own UI for bots they rank better when it comes to usability and features provided. Voice enablement seems to be a big drag.
Chose SAP Conversational AI (discontinued)
We consider Amazon Lex and IBM Watson Assistant but finally we choose SAP Conversational AI because we have many other SAP products in our company.
Chose SAP Conversational AI (discontinued)
We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI …
Chose SAP Conversational AI (discontinued)
SAP Conversational AI is superior to rule-based solutions because they cannot understand a plurality of words such as synonyms. Rule-based systems may for example search for trigger words like "invoice" or "receipt" and recognize those just as well as the neural (?) models used …
Chose SAP Conversational AI (discontinued)
Easy development on it and great integration with other platforms.
Chose SAP Conversational AI (discontinued)
I've used Google Assistant which uses DialogFlow API. It seems to have excellent voice support out of the box compared to CAI.
Chose SAP Conversational AI (discontinued)
SAP Conversational AI has a better documentation of their APIs. SAP Conversational AI also has a much more active and friendly community with lots of help from the community as well as from SAP co-workers. The integration with SAP (as non-SAP) technologies surpasses that of the …
Chose SAP Conversational AI (discontinued)
Intercom is featuring a similar product but without the same robust set of APIs.
Chose SAP Conversational AI (discontinued)
We could have used the iOS native support for this kind of thing but it wouldn't have covered a scenario as difficult as ours.
Chose SAP Conversational AI (discontinued)
Google Dialogflow has the same global experience, but SAP CAI is better for non-developers.
There is a way better experience in SAP CAI than Ideta, and SAP was also cheaper and easier to deploy.
Chose SAP Conversational AI (discontinued)
SAP Conversational AI’s natural language processor was much more efficient.
Chose SAP Conversational AI (discontinued)
The Mirosoft bot framework is less user focused and more aimed at developers. I would recommend using SAP Conversational AI in scenarios, where people in the marketing division have to use the bot and implement new questions. For small to medium sized conversations I would …
Chose SAP Conversational AI (discontinued)
With built-in connection to SAP database (via SAP Cloud Foundry HANA studio), we believe it was a strong choice against AWS for the following:
  • Information security/simplicity - All information remains under one SAP solution.
  • Easy integration - No third party API needed to use or …
Chose SAP Conversational AI (discontinued)
Our scenario was pretty clear. We looked for an enterprise chatbot platform that could support SAP ERP like S/4HANA. Recent features make going with SAP CAI the clear choice for someone who wants to build bots around S/4HANA.
Chose SAP Conversational AI (discontinued)
We selected SAP Conversational AI because we are a big group in constant development that invests in technology that is easy to use and has a good support community.
Top Pros
Top Cons
Best Alternatives
SAP Conversational AI (discontinued)
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternatives
User Ratings
SAP Conversational AI (discontinued)
Likelihood to Recommend
7.4
(37 ratings)
Usability
7.7
(2 ratings)
Availability
8.2
(2 ratings)
Performance
8.2
(2 ratings)
Support Rating
6.5
(32 ratings)
User Testimonials
SAP Conversational AI (discontinued)
Likelihood to Recommend
SAP
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Read full review
Pros
SAP
  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
Read full review
Cons
SAP
  • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
  • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
  • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
Read full review
Usability
SAP
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Read full review
Reliability and Availability
SAP
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Read full review
Performance
SAP
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Read full review
Support Rating
SAP
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Read full review
Alternatives Considered
SAP
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Read full review
Return on Investment
SAP
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Read full review
ScreenShots

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.