Sap Conversational AI, a preferred tool for AI digital assistant.
Updated April 24, 2021

Sap Conversational AI, a preferred tool for AI digital assistant.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents etc. SAP Conversational AI is a very effective and efficient platform to build chatbot as it includes very less coding to achieve simple logical solution to a problem as compared to other platforms. It has good exposure to various useful channels like Microsoft teams, Facebook etc. and has a prospect for fallback channel to live agent connectivity as well.

Pros

  • It’s rich library of message formatting and rendering and support to various languages.
  • It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
  • Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.

Cons

  • Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
  • Not enough mechanism or tutorial available for bot monitoring.
  • Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
  • It’s a very good initiative by SAP to bring SAP Conversational AI which is much needed in current business scenario and with the emerging other ERP solutions that also have their chatbot tools. Having SAP Conversational AI would reduce dependency on other platforms to build a digital assistant. Also, gives much better integration to SAP’s own various products
  • However, it still needs to grow stronger as compared to the capability of IBM’s Watson, Amazon’s Lex and Google’s dialogue flow where it comes to enable its capability to work as voice enabled chatbot to work in Alexa and google home
I liked Alexa and Google dialog flow for the feature of Speech of bot and good response of a talking bot. however, building a bot easily without knowing much coding was possible in SAP CAI, which makes it a really good tool. The choice of product to go with also depends on the integrated systems in use and the business case. Hence, the call has to be made cautiously while choosing a platform for Bot.
Alexa, Microsoft Azure, Dialogflow (formerly Api.ai)
Very good product by SAP to build AI Chatbots quickly and deploy on any platform. Unlike other platforms it does not need extensive knowledge of coding for building bots. It comes with very strong analytical capability because of it’s multilingual NLP technology. A complete end to end platform to build, train and monitor. I liked the part of monitoring which is an inevitable part of the platform for support and making bot futuristic.

Another plus point being SAP keeps bringing and adding new features for improving user as well as developer's experience on the bot platform.

Customer Experience

A rich platform for easy bot development and deployment. Platform independent and supports various languages. Comes with very good NLP technology which makes it a true AI chatbot development tool. Open to various channels to connect. Has a rich library for to create intuitive and interactive response of an AI digital assistant. Overall a very good product for Enterprise Digital assistant development and deployment.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite.
It's quite scalable with the choice of services available.
SAP CAI is quite easy to integrate with most of the channels provided out of the box. Load handling an scalability depends on the choice of service taken which is offered in various tiers and use based.

Using SAP Conversational AI

right now we are exploring the product and its capability.
50 - Quite a team members.

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