Intuitive interface, easy to explain, exciting for the team
Updated April 25, 2021
Intuitive interface, easy to explain, exciting for the team
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Conversational AI
We are building proof of concepts in the context of ERP and CRM softwares. It is a great platform to easily build and showcase what chatbots are, how it helps customers building a new communication channel for their users, and simplify the user experience even for complex business processes. Being able to integrate Conversational AI with non-SAP products is also a winner.
- Intuitive interface and very lean building process.
- Non-SAP integrations and "open source" feeling.
- Frequent updates and changes.
- Active community.
- Missing capabilities compared to other competitors.
- Difficult to understand its positioning after SAP bought RecastAI.
- Lack of concrete use cases when presented to the SAP community.
- The intuitive interface makes it easy to open teams to the idea of deploying a chatbot.
- Great use case for anything related to ticketing (ITSM).
- New integrations with SAP products (SuccessFactors, Ariba, etc.).
Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform architecture. The onboarding is also easier for SAP customers since it's integrated with the global SAP Identification framework, as well as the One Support Launchpad for incidents, etc.
Customer Experience
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
Yes
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Conversational AI (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy SAP Conversational AI (discontinued) again?
Yes