How SAP CAI can help you simplify and improve the relationship with your customers.
December 13, 2019

How SAP CAI can help you simplify and improve the relationship with your customers.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

At that time we found ourselves in the development of Chatbot for our clients through SAP CAI using the established communication channels. Additionally, we use the API to establish the connection via WhatsApp. It is currently used by the Evolution department. For business problems we are currently addressing a Support Center or global customer service.
  • The management of Natural Language through the use of entities and intents is excellent.
  • It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.
  • As an improvement, I think it would be interesting not to reset the memory when you make the request called from the webhook.
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
The support is excellent and they are always updating the tools and informing us.

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

No

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Conversational AI (discontinued) go as expected?

Yes

Would you buy SAP Conversational AI (discontinued) again?

Yes

Looking from a global point of view and the ability to integrate through the use of Webhook, I think any scenario would be available or suitable for SAP Conversational AI: Service Support Center, for financial and credit entities, at the level of educational consultation, etc.