How SAP CAI can help you simplify and improve the relationship with your customers.
December 13, 2019
How SAP CAI can help you simplify and improve the relationship with your customers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Conversational AI
At that time we found ourselves in the development of Chatbot for our clients through SAP CAI using the established communication channels. Additionally, we use the API to establish the connection via WhatsApp. It is currently used by the Evolution department. For business problems we are currently addressing a Support Center or global customer service.
- The management of Natural Language through the use of entities and intents is excellent.
- It allows you to apply good practices using the test of the expressions that are thought to be added in the intents, where it allows you to validate if the expression you are thinking of adding is being taken by two intents.
- As an improvement, I think it would be interesting not to reset the memory when you make the request called from the webhook.
- The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Do you think SAP Conversational AI (discontinued) delivers good value for the price?
No
Are you happy with SAP Conversational AI (discontinued)'s feature set?
Yes
Did SAP Conversational AI (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Conversational AI (discontinued) go as expected?
Yes
Would you buy SAP Conversational AI (discontinued) again?
Yes