BMC Helix Client Management vs. HCL BigFix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix Client Management
Score 5.2 out of 10
N/A
BMC Helix Client Management provides comprehensive, automated endpoint management, delivering great service to end users while minimizing cost, maintaining compliance, and reducing security risk. It replaces the now EoL BMC BladeLogic Client Automation platform. The software automatically deploys patches and updates patch bulletins.N/A
BigFix
Score 8.2 out of 10
N/A
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A
Pricing
BMC Helix Client ManagementHCL BigFix
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix Client ManagementBigFix
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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BMC Helix Client ManagementHCL BigFix
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User Ratings
BMC Helix Client ManagementHCL BigFix
Likelihood to Recommend
6.0
(3 ratings)
9.0
(5 ratings)
Support Rating
5.0
(1 ratings)
6.0
(3 ratings)
User Testimonials
BMC Helix Client ManagementHCL BigFix
Likelihood to Recommend
BMC Software Inc.
This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential
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HCL Technologies
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
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Pros
BMC Software Inc.
  • Easy to use
  • Easy to upgrade
  • Highly flexible without customization
  • Great community/support
  • Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business.
  • Computer imaging and software deployment work together to improve speed to delivery.
  • Financial asset management is very useful providing all of the information we need to support our PC replacement process.
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HCL Technologies
  • Software inventory.
  • Patch deployment.
  • Patch review.
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Cons
BMC Software Inc.
  • It would be nice if it were possible to export search results
  • Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV
  • Easy report writing
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HCL Technologies
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
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Support Rating
BMC Software Inc.
The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.
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HCL Technologies
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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Alternatives Considered
BMC Software Inc.
As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
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HCL Technologies
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
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Return on Investment
BMC Software Inc.
  • BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes.
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HCL Technologies
  • When there is a need to patch a Windows System it has worked
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ScreenShots