TrustRadius

BoldDesk vs. SAP Service Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BoldDesk
Score 0.0 out of 10
N/A
BoldDesk® is an omnichannel ticketing system that helps customer support teams track, manage, and resolve issues. With smart tools for agents, automation capabilities, and self-service knowledge base software, BoldDesk is a help desk service platform for organizations of all sizes. The platform offers a variety of features, including a 24/7 AI agent to answer customer questions at any time, live chat support, and robust security. It’s presented as ideal for SaaS and tech companies, e…
$124
per month 5 agents
SAP Service Cloud
Score 8.5 out of 10
N/A
SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.N/A
Pricing
BoldDeskSAP Service Cloud
Editions & Modules
BoldDesk One Plan
$124
per month 5 agents & 500 AI credits per month
No answers on this topic
Offerings
Pricing Offerings
BoldDeskSAP Service Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount available for annual pricing.—
More Pricing Information
Community Pulse
BoldDeskSAP Service Cloud
Best Alternatives
BoldDeskSAP Service Cloud
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BoldDeskSAP Service Cloud
Likelihood to Recommend
-
(0 ratings)
8.5
(103 ratings)
Likelihood to Renew
-
(0 ratings)
7.5
(4 ratings)
Support Rating
-
(0 ratings)
5.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.7
(67 ratings)
User Testimonials
BoldDeskSAP Service Cloud
Likelihood to Recommend
Syncfusion
No answers on this topic
SAP
SAP Service Cloud is well-suited for handling a large number of customer complaints. For example, as a financial company, we receive customer inquiries about transaction failures. Once the client reaches us, we assign the problem to the right team and people, and that is all thanks to SAP Service Cloud, which helps ensure customer problems are solved in the best possible time.
Jitu Yuddapa | TrustRadius Reviewer
Jitu Yuddapa
Project Manager
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Pros
Syncfusion
No answers on this topic
SAP
  • First is It is highly effective when we consider Customer Relation Engagement.
  • Good User Interface by which anyone can get used to it quickly.
  • It is providing infinite opportunity of integration with other SAP solutions.
  • Affordable Solutions with effective features.
  • It has prebuilt charts which helps us to define customer journey with ease of efforts.
Verified User
Anonymous
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Cons
Syncfusion
No answers on this topic
SAP
  • While SAP Service Cloud offers a wealth of features, its interface can sometimes feel overwhelming. For newcomers, especially those not tech-savvy, a more intuitive or simplified layout would be beneficial.
  • While it allows for some level of personalization, making deep customizations can be challenging. Given the unique requirements of our client's customer service, having more flexibility in tailoring the tool to our exact needs would be nice.
  • While SAP Service Cloud integrates well within the SAP ecosystem, it can sometimes be less smooth when linking up with non-SAP third-party tools. Enhancing these integrations would streamline our operations, especially when using other software tools alongside it.
Verified User
Anonymous
Read full review
Likelihood to Renew
Syncfusion
No answers on this topic
SAP
SAP Service Cloud offers sturdy competencies for case control, workflow automation, and purchaser engagement. However, since our organization continues to be within the early assessment section, we have not but experienced its complete potential. Once fully applied and custom designed to our desires, the score can also increase as we investigate usability and integration with other SAP solutions.
Verified User
Anonymous
Read full review
Support Rating
Syncfusion
No answers on this topic
SAP
I have found that sometimes issues reported to the SAP takes more time also they lack system support with respect to the priority . Also we don't see RCA for the issues raised. Also turn around time for the issues is not fixed as the support is global sometimes the issues float here and there.
VK
Vishal kanwar
Deputy Manager
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Alternatives Considered
Syncfusion
No answers on this topic
SAP
Zoho Desk is the ultimate software for clear communication, but when we compared these two according to our needs, we found out that SAP Service Cloud is the best option for us. Since it provides everything in one location, Zoho Desk is somewhat lacking in this area. That was the reason for choosing SAP Service Cloud.
KC
Kirsten Cornell
Senior Communications Specialist
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Return on Investment
Syncfusion
No answers on this topic
SAP
  • can help speed up issue resolution, reducing the time customers spend waiting for solutions
  • AI insights help predict the customer profile, satisfaction, and possible options for service resolutions
  • One stop for all historical customer service requests and data and useful to calculate who are high CLTV customers
Verified User
Anonymous
Read full review
ScreenShots

BoldDesk Screenshots

Screenshot of A Ticketing system that streamlines high volumes of support requests into structured workflows.Screenshot of A self‑service knowledge base that serves as a centralized repository of information for customers.Screenshot of A live chat widget that enables real‑time conversations, providing instant support and efficient query resolution.Screenshot of Built‑in reports and dashboards that analyze real‑time data to help teams make informed decisions and improve customer service.Screenshot of An email ticketing system that centralizes support emails for better visibility and accountability.Screenshot of An AI agent that minimizes repetitive queries and frees agents to focus on complex issues.

SAP Service Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of SAP Service Cloud's AI case insights.Screenshot of SAP Service Cloud's AI case summary.Screenshot of SAP Service Cloud's AI email drafter.