Bonterra EveryAction vs. Microsoft Cloud for Nonprofit (discontinued)

Bonterra EveryAction is a good CRM to use if your company has institutional fundraisers, grants, and individual fundraising, as it is suited to manage the processes that go along with all of those. I've heard that SalesForce has more functionality than Bonterra EveryAction, but I think that Bonterra EveryAction has plenty to learn and is extremely useful.

Incentivized

Microsoft Cloud for Nonprofit is well suited for non-profit settings requiring one coordinated and one-stop-shop for electronic file management, especially of Microsoft file types such as Microsoft Word documents, Excel sheets, and PowerPoint presentations. Some scenarios where it is less appropriate are for those who need to transfer or share files across different platforms outside of the Microsoft Suite of products.

Incentivized

• One stop shop for creating newsletters, sending them out to mailing lists, and tracking analytics (including donations).
• Grants management (we are able to track funds received, reports due, and all points of contact associated with a given donor organization).
• Contact records (the new contact record feature makes it easy to find past donation history, demographic information, survey responses, communication preferences, etc. for a given contact. We are also able to import information from our donor prospect software into the contact record so everything is in one place).

Incentivized

• Providing a basic framework for nonprofit organizations who've been limping along or have capped out with their current platforms to consider switching to amplify and multiply their capabilities, reach, and impact
• Increasing the accessibility for both citizen developers and tech teams to extend a platform, so long as there are clear parameters (business use case) and thoughtful design and architecture planning
• Sharing some core infrastructure that accelerates the use of important tools to further the mission of nonprofit organizations

• Although Targeted Emails features is nice, I faced a lot of challenges with the formatting and editing text as a new user.
• With forms, it would be great to have options to create as signing-up (categories are editable instead of set)

Incentivized

• The system is ridiculously hard to implement, requiring too many tiers of Microsoft cloud services to be enabled.
• The technical aspects of the product are far too complex for anyone with standard cloud-based app training to implement.
• The non-profit "qualification" system is poorly designed.

Incentivized

We will never us EA, nor recommend them to another org, simply based on their failed promises to deliver training, on-boarding and then charging our account during our free 3 month period, then after cancelling the contract their legal department tried to force us to sign a cancellation agreement that barred us from writing reviews, making comments, etc!

Incentivized

It's been very helpful at a very discounted price, especially in data analysis and visualization with Power BI.

Incentivized

It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.

Incentivized

The only issue I have had with availability is when I don't have my work phone with me, which prevents me from providing a multi-factor authentication code to access the portal. Other than that, I have not had an issue with availability or outages.

Incentivized

Will not go higher than 8 because of how often I end up locked out

Incentivized

I feel like product support and training should go hand in hand. Having to pay $5k to learn how to use a database is absolutely ridiculous and should be offered with the cost of your database, as it is with every other database I've ever used in the last 10 years of my career. With that being said, once I took the training, I found that the support was much more available. Having training and support behind a paywall is bad business in my opinion

Incentivized

They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.

Incentivized

It natively integrated with NGP Van extremely well. it also integrated very well with our zoom platform and our use of the Mobilize platform. The bulk upload feature allowed us to move large amounts of initial data into the platform easily. The removal of duplicates was also a fairly easy task.

Incentivized

Nation Builder—I would say this is a very pared-down version of VAN that requires extensions and outside software to do about 80% of what VAN can do natively. NB does have a better geocoding system that can geocode a location with just the address and does not require coordinates.

Incentivized

Other solutions may have a head start in terms of features, but MC4N is catching up quickly. Easy integration with the entire Microsoft tech stack including Office 365, Dynamics 365, Azure, Power BI saves costs over time. Microsoft’s Power Platform also allows for easy and rapid low code extensibility. Finally, the Common Data Model enables interoperability with other products and oAppSource apps.

It just works whenever we need it. We'd grown our list and scaled up substantially since buying the product and have had no issues.

Incentivized

• Communicating with your audiences at a regular pace is a good thing, and Bonterra Development + Digital makes that easy enough to do. We see lower-than-normal open rates for our industry (per one study I read), but our overall reach is better than had we nothing. It's hard to give the credit for that to Bonterra Development + Digital.

Incentivized

• Attempting to deploy Microsoft Cloud for Non-profits had a negative impact on our donor relations staff, the technical team tasked to deploy it, and upper management who watched the deployment fail.
• Overall, this product is too dependent on too many Microsoft Cloud services to really deploy with any sort of clear expectation to management of what the "hidden" costs would be.

Incentivized