Bookafy vs. vcita

Bookafy works great to send potential clients your available times for meetings. They can schedule the meetings in less than 1 minute. They get an email notification confirming the appointment and later on, a text message with reminders, just before the event.

Incentivized

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• Appointment reminders.
• Scheduling.
• Agenda and Calendar views for organization.
• Integrations.

Incentivized

• Very easy implementation of a contact/scheduling widget.
• Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
• Managing communication between individual clients is easy as well.

Incentivized

• It can be difficult with the back and forth of rescheduling meetings
• You have to remember to manually block off time on your calendar
• The calendar tab can be confusing at times

Incentivized

• Syncing with our google calendars has some flaws or is just not clear
• Messages show unread when they have been read

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

The main decision for Bookafy was influenced by the lifetime deal and Zoom integration. Bookafy doesn't embed as well as Calendly. It also doesn't have the ability to set up hidden meetings. MeetFox is all through a browser which is convenient for that not tech savvy but it lacked security features. Calendly feels more intuitive and easier to set up. I didn't want to keep paying monthly.

Incentivized

vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. With OnCall we had trouble onboarding people, difficulty with the app they used going down, etc. We also had expectations about progress with Forms that we unmet.

Incentivized

• On time meetings.
• Some configuration was somewhat confusing.
• Allow me to send people my personalized link.

• The initial cost was high compared to other options but the features in the base level allowed even the smallest of business to grow into the paid version of the service.
• The time saved with self service bookings and profile management for customers has been a big plus and made the purchase of the service worthwhile.
• The constant improvements to the platform have been enough to continue to use the service as it develops into a competent CRM.

Incentivized