What users are saying about
2 Ratings
7 Ratings
2 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • BotStar and Chatfuel are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

BotStar

90%
1 Rating
9.0

Chatfuel

90%
3 Ratings

Support Rating

BotStar

N/A
0 Ratings
7.7

Chatfuel

77%
3 Ratings

Likelihood to Recommend

BotStar

This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.
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Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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Pros

BotStar

  • First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
  • Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
  • Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
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Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
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Cons

BotStar

  • BotStar updates regularly, but sometime it come with small bugs.
  • Should consider update Smart delay feature.
  • BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
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Chatfuel

  • Setting it up is time-consuming.
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Pricing Details

BotStar

Starting Price

$15 per month

Editions & Modules

BotStar editions and modules pricing
EditionModules
Pro Plan151
EnterpriseCustom Pricing2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Chatfuel

Starting Price

$0

Editions & Modules

Chatfuel editions and modules pricing
EditionModules
FreeFree1
Pro152
PremiumContact sales team3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Support Rating

BotStar

No answers on this topic

Chatfuel

I haven't dealt with the support channel, so I cannot provide a full review for this
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Alternatives Considered

BotStar

Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
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Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
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Return on Investment

BotStar

  • Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
  • Reduce repetitive employee workloads and prioritize more important things.
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Chatfuel

  • It helped overall with visitor engagement.
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Screenshots

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