TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BotStar

    Score8.3 out of 10
    N/ABotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing to Customer Service.

    $15

    per month

    Chatfuel

    Score9.9 out of 10
    N/AChatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.

    $15

    per month

    Pricing
    BotStarChatfuel
    Editions & Modules
    Pro Plan
    $15
    per month
    Enterprise
    Custom Pricing
    Pro
    $15
    per month
    Free
    Free
    Premium
    Contact sales team
    Offerings
    Pricing Offerings
    BotStarChatfuel
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BotStarChatfuel
    Considered Both Products
    BotStar
    Chose BotStar
    Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
    Incentivized
    Chatfuel
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    BotStarChatfuel
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    ZoomInfo Chat
    Score7.9 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BotStarChatfuel
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.7
    (3 ratings)
    User Testimonials
    BotStarChatfuel
    Likelihood to Recommend
    BotStar
    This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.
    Read full review
    Chatfuel
    Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
    Incentivized
    Read full review
    Pros
    BotStar
    • First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
    • Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
    • Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
    Read full review
    Chatfuel
    • Easy to use without experience
    • Cost vs. benefit ratio very good
    • Integrations possible through API
    • Conversion funnels can be created
    Incentivized
    Read full review
    Cons
    BotStar
    • BotStar updates regularly, but sometime it come with small bugs.
    • Should consider update Smart delay feature.
    • BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
    Read full review
    Chatfuel
    • Setting it up is time-consuming.
    Incentivized
    Read full review
    Support Rating
    BotStar
    No answers on this topic
    Chatfuel
    I haven't dealt with the support channel, so I cannot provide a full review for this
    Incentivized
    Read full review
    Alternatives Considered
    BotStar
    Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
    Read full review
    Chatfuel
    Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
    Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
    AIVO has no option to create conversation flows if not through keywords.
    Incentivized
    Read full review
    Return on Investment
    BotStar
    • Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
    • Reduce repetitive employee workloads and prioritize more important things.
    Read full review
    Chatfuel
    • It helped overall with visitor engagement.
    Incentivized
    Read full review
    ScreenShots

    BotStar Screenshots

    Screenshot of Bot BuilderScreenshot of Audience FeatureScreenshot of CMS FeatureScreenshot of Dashboard InterfaceScreenshot of Preview BotScreenshot of Publish Bot