What users are saying about
Box
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Top Rated
683 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 683 reviews and ratings
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 28 reviews and ratings
Feature Set Ratings
Enterprise Content Management

8.9
Box
89%

IBM Aspera on Cloud
Feature Set Not Supported
N/A
Box ranks higher in 13/13 features
Box ranks higher in 13/13 features
Content capture & imaging

9.2
92%
30 Ratings

N/A
0 Ratings
File sync, storage & archiving

9.4
94%
32 Ratings

N/A
0 Ratings
Document management

9.3
93%
29 Ratings

N/A
0 Ratings
Records management

8.7
87%
17 Ratings

N/A
0 Ratings
Content search & retrieval

9.2
92%
31 Ratings

N/A
0 Ratings
Enterprise content collaboration

9.2
92%
31 Ratings

N/A
0 Ratings
Content publishing & creation

8.1
81%
16 Ratings

N/A
0 Ratings
Security, risk management & information governance

9.2
92%
32 Ratings

N/A
0 Ratings
Contract lifecycle management

8.0
80%
10 Ratings

N/A
0 Ratings
Automated workflows

8.9
89%
25 Ratings

N/A
0 Ratings
Artificial intelligence

7.5
75%
14 Ratings

N/A
0 Ratings
Mobile support

9.1
91%
32 Ratings

N/A
0 Ratings
Integration

9.4
94%
31 Ratings

N/A
0 Ratings
File Sharing & Management

Box
Feature Set Not Supported
N/A

7.8
IBM Aspera on Cloud
78%
IBM Aspera on Cloud ranks higher in 7/7 features
IBM Aspera on Cloud ranks higher in 7/7 features
Versioning

N/A
0 Ratings

8.0
80%
1 Rating
Video files

N/A
0 Ratings

8.1
81%
8 Ratings
Audio files

N/A
0 Ratings

8.2
82%
8 Ratings
Document collaboration

N/A
0 Ratings

10.0
100%
1 Rating
Access control

N/A
0 Ratings

6.7
67%
9 Ratings
File search

N/A
0 Ratings

5.0
50%
1 Rating
Device sync

N/A
0 Ratings

9.0
90%
1 Rating
Cloud Storage Security & Administration

Box
Feature Set Not Supported
N/A

7.5
IBM Aspera on Cloud
75%
IBM Aspera on Cloud ranks higher in 3/3 features
IBM Aspera on Cloud ranks higher in 3/3 features
User and role management

N/A
0 Ratings

6.3
63%
9 Ratings
File organization

N/A
0 Ratings

7.3
73%
9 Ratings
Device management

N/A
0 Ratings

9.0
90%
1 Rating
Cloud Storage Platform

Box
Feature Set Not Supported
N/A

7.3
IBM Aspera on Cloud
73%
IBM Aspera on Cloud ranks higher in 3/3 features
IBM Aspera on Cloud ranks higher in 3/3 features
Performance

N/A
0 Ratings

7.7
77%
9 Ratings
Reliability

N/A
0 Ratings

7.2
72%
9 Ratings
Storage Reports

N/A
0 Ratings

7.2
72%
9 Ratings
Attribute Ratings
- Box is rated higher in 2 areas: Likelihood to Recommend, Support Rating
- Box and IBM Aspera on Cloud are tied in 1 area: Implementation Rating
Likelihood to Recommend

8.5
Box
85%
163 Ratings

6.7
IBM Aspera on Cloud
67%
13 Ratings
Likelihood to Renew

8.0
Box
80%
12 Ratings

IBM Aspera on Cloud
N/A
0 Ratings
Usability

9.0
Box
90%
18 Ratings

IBM Aspera on Cloud
N/A
0 Ratings
Availability

10.0
Box
100%
10 Ratings

IBM Aspera on Cloud
N/A
0 Ratings
Performance

9.1
Box
91%
24 Ratings

IBM Aspera on Cloud
N/A
0 Ratings
Support Rating

8.4
Box
84%
57 Ratings

7.6
IBM Aspera on Cloud
76%
7 Ratings
In-Person Training

10.0
Box
100%
1 Rating

IBM Aspera on Cloud
N/A
0 Ratings
Online Training

10.0
Box
100%
3 Ratings

IBM Aspera on Cloud
N/A
0 Ratings
Implementation Rating

10.0
Box
100%
12 Ratings

10.0
IBM Aspera on Cloud
100%
2 Ratings
Product Scalability

10.0
Box
100%
1 Rating

IBM Aspera on Cloud
N/A
0 Ratings
Likelihood to Recommend
Box
Very likely to use it. It gives you the comfort that all the files are being stored in [the] same places from different team members. It is easy to organize in folders and also very useful by adding time stamps. [With] an easy setup u can have and box extension installed on your laptop and use it directly. So you can sync files easily.
Senior Network Engineer
NettxioInformation Technology & Services, 201-500 employees
IBM Aspera on Cloud
It is best suited to products and companies which extensively use IBM cloud and other cloud hosted services by IBM. This is because since the existing interface is a little challenging to use, IBM's own products and platform is well integrated with IBM Aspera on Cloud and there's relatively little work for the integration team

Verified User
Contributor in Engineering
Computer Software Company, 1-10 employeesPros
Box
- File security - Box makes file storage, sharing[,] and collaboration very [secure]. Its modular features such as encryption, data privacy[,] etc make Box one of the best cloud file storage programs when it comes to adhering to file security protocols.
- Electronic signature provisions, which [make] it easier to append signatures to critical business documents.
- Integrations with [day-to-day] applications, which helps us ensure content consistency across different applications we use.

Verified User
Executive in Marketing
Financial Services Company, 201-500 employeesIBM Aspera on Cloud
- Ease of use: the Graphical User Interface doesn't require technical know-how to operate
- Delivery Receipts: this allows us the confidence to know our files have reached our customers
- Activity Monitor: lets you know how much data you have used, which is important for budgeting reasons.

Verified User
Technician in Engineering
Sports Company, 201-500 employeesCons
Box
- The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
- Sometimes there are some syncing issues in the background.
- The product has very limited functionality in some areas which could be a bit frustrating at times.
Executive Assistant
Global Health StrategiesInternational Affairs, 51-200 employees
IBM Aspera on Cloud
- Track upload/download usage OVERALL to know how much space is left
- Track cloud storage overall to know how much space is left
- More easily send single links to users for download, rather than full access (I know it is possible, but it is not intuitive)

Verified User
Manager in Product Management
Entertainment Company, 11-50 employeesPricing Details
Box
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$7 per month per user (minimum of 3 users)
Box Editions & Modules
Edition
Starter | $60.001 |
---|---|
Business Plus | $300.001 |
Business | $180.001 |
Enterprise | $4201 |
- per year per user (minimum of 3 users)
Additional Pricing Details
Box is available as an annual subscription. Many customers opt for either the Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.IBM Aspera on Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0.95 per transferred gigabyte
IBM Aspera on Cloud Editions & Modules
Edition
Pay as You Go | $0.951 |
---|---|
Standard Edition | $716.402 |
Advanced Edition | $10,440.003 |
Enterprise Edition | Contact sales4 |
- per transferred gigabyte
- per transfer volume starting at 1 terabyte per year
- per transfer volume starting at 6 terabytes per year
- per transfer volume starting at 60 terabytes per year
Additional Pricing Details
—Likelihood to Renew
Box
Box 8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Project Manager
Primary Residential MortgageFinancial Services, 1001-5000 employees
IBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Usability
Box
Box 9.0
Based on 18 answers
Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
Product Development Engineer
NoMo DiagnosticsMedical Devices, 1-10 employees
IBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Reliability and Availability
Box
Box 10.0
Based on 10 answers
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesIBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Performance
Box
Box 9.1
Based on 24 answers
The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly.The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
Graphic Design Specialist
Trans Air Express Pvt. Ltd.Internet, 1-10 employees
IBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Support Rating
Box
Box 8.4
Based on 57 answers
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.

Verified User
Director in Information Technology
Internet Company, 1-10 employeesIBM Aspera on Cloud
IBM Aspera on Cloud 7.6
Based on 7 answers
The support from IBM is fast and reliable. Very knowledgeable engineers provide you with the support on Aspera. We had a very good experience when opened tickets and we were able to get our issues resolved quickly. Most solutions are provided within a day so you can expect a quick turnaround time. Overall, the support has been very good.
Team Lead Manager- Analytics
PatagoniaRetail, 501-1000 employees
In-Person Training
Box
Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesIBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Online Training
Box
Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.

Verified User
C-Level Executive in Information Technology
Information Technology and Services Company, 501-1000 employeesIBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Implementation Rating
Box
Box 10.0
Based on 12 answers
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.

Verified User
Director in Legal
Computer Software Company, 201-500 employeesIBM Aspera on Cloud
IBM Aspera on Cloud 10.0
Based on 2 answers
The service provided by the authorized vendor was excellent. It was a good collaboration between the vendor IT team and internal IT team. They provided us with a timeline and we verified and approved that timeline. Daily stand ups and weekly meetups were conducted to update the internal team on progress. They were able to deliver all deliverables on time also, they conducted both alpha testing and beta version testing in time. Overall, they were able to complete the implementation in the given timeline.
Team Lead Manager- Analytics
PatagoniaRetail, 501-1000 employees
Alternatives Considered
Box
Most of these cloud storage platforms have a simple interface and provide a feature of drag and drop to easily upload a file to the online drive with little or no expert knowledge. However, Box goes a step further to store data across redundant servers so that even if one of the data centers collapses, our data is still managed by the other data centers, and it's entirely impossible to lose data.
Senior Global Marketing Manager
NanoString Technologies, Inc.Biotechnology, 501-1000 employees
IBM Aspera on Cloud
Aspera comes with IBM cloud so there isn’t really a choice. Since it’s built-in, it integrates well and there was no need to buy another solution. Therefore, I did not consider other options. It worked fine, gave access files, push data securely, and did it faster than standard HTTPS.
Informatics Supervisor
Arkansas Blue Cross Blue ShieldInsurance, 1001-5000 employees
Scalability
Box
Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesIBM Aspera on Cloud
No score
No answers yet
No answers on this topic
Return on Investment
Box
- Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
- Box reduces the risk of sharing a sensitive document to the wrong person via email.
- Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.

Verified User
Manager in Human Resources
Marketing & Advertising Company, 501-1000 employeesIBM Aspera on Cloud
- Aspera has changed the way we do business. We are now able to share huge file sets electronically, saving on external drives, shipping costs, time, and effort.
- Our industry is very slow to commit to electronic alternatives to physical media. In less than three years, the positive results of using this service have caused over 70% of our user base to fully commit to electronic delivery, with the number of physical fulfillments quickly being driven toward zero.
- Transfers within our own company, which formerly relied solely on FTP/HTTP transfer drives that would take days now take minutes with Aspera. Our software team relies on the speed and accuracy of the transfers.

Verified User
Team Lead in Quality Assurance
Computer Software Company, 1001-5000 employees