What users are saying about

Box

347 Ratings

Box

347 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

Box

Any type of file sharing is where you'd want to use Box, including local storage that's backed up to the cloud using your Box Sync folder. Some situations where it might not be appropriate would be for sharing intellectual property, or export controlled information. We have some restrictions in my org prohibiting the use of Box for those purposes. This is probably on a case by case basis depending on your company.
One scenario where I strongly encourage the use of Box is for collaboration on projects, both for file sharing (e.g., building content with multiple stakeholders) as well as sharing notes and project plans via the aforementioned Box Notes functionality. We still do too much through email alone so we often have issues with version control and certain team members being out of the loop on a conversation. Using Box and Box Notes for file sharing and planning notes, etc. would go a long way to mitigate problems like this.
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Feature Rating Comparison

File Sharing & Management

Box
8.3
Versioning
Box
8.2
Video files
Box
8.4
Audio files
Box
8.2
Document collaboration
Box
8.4
Access control
Box
8.1
File search
Box
8.2
Device sync
Box
8.2

Cloud Storage Security & Administration

Box
8.1
User and role management
Box
8.3
File organization
Box
7.8
Device management
Box
8.1

Cloud Storage Platform

Box
8.5
Performance
Box
8.6
Reliability
Box
8.7
Storage Reports
Box
8.1

Pros

  • It's SUPER easy to create a folder, add content (drag and drop being the best option for me), and share it. Box used to be limited for our org where you had to add individual users (by email or name lookup) which took a very long time if there were hundreds of users that need access. But now box has the option to use link sharing with a setting for "People in your company" which now makes sharing a folder a snap if you just need to give people access to download the files. That's one of our most common use cases, so this is an awesome feature!
  • Box notes! I am a heavy user of another note-taking tool, mainly because Box notes was too simple of an interface for my preferences. But, it looks like Box notes has been updated pretty recently and now this part of the tool is filled with great features, like pre-built templates for many different use cases (e.g., project plan, meeting agenda, etc) and they have simple UI upgrades that make Box notes so much easier to use, like the "Inbox" which shows unread notes at top. This feature is awesome for sharing notes on a project, meeting, etc. with many different users and keeping them organized. Because this feature had such a great upgrade, I'm migrating all my note taking from the other tool into Box notes.
  • Box Sync is a nice feature and a large part of our organization uses this instead of file backup software. For example, if we have files we want to have backed up, we simply store and edit these files within the Box sync folder on our PCs and that folder backs up to our Box cloud account. Simple and easy!
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Cons

  • Box can easily get crowded with folders, and sometimes it's annoying to try and find certain files. Of course, a lot of that can be attributed to how users set up and organize their files. That said, I find myself constantly going back and forth between certain screens and would love have to have better access to some pages.
  • Some of my clients have complained about its user experience for people who don't have a Box account. They can still access the shared files, but some have trouble. Again, not sure if it's more Box-related or based on the user.
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Likelihood to Renew

Box8.0
Based on 12 answers
Highly functional software allowing for great collaboration environment for teams in multiple locations.
Kristopher Ying profile photo

Usability

Box9.7
Based on 7 answers
Very intuitive software.
Kristopher Ying profile photo

Reliability and Availability

Box10.0
Based on 5 answers
Cloud up-time is great. The failure of the Sync app should be looked at separately and does have failures..
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Performance

Box9.8
Based on 5 answers
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.
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Support

Box8.0
Based on 6 answers
As mentioned, it can be difficult to get initial responses and to get your issues acknowledged, let alone resolved. I had a few issues dealing with Box Sync and that took a while to get resolved. Billing issues was another area I ran into issues. Whether upgrading/downgrading packages as needed, it generally took a few times to get what I actually wanted/asked for
Sam Montoya, CSM profile photo

In-Person Training

Box10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
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Online Training

Box10.0
Based on 3 answers
The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!
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Implementation

Box10.0
Based on 6 answers
It was uneventful. One lesson learned was to ensure that the right standards were in place to separate data for various projects and customers before people created a mess by putting data wherever made most sense to them.
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Alternatives Considered

Box is as simple to use as the others, however, the Single Sign-on feature is what makes it a viable tool for our company.
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Scalability

Box10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
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Return on Investment

  • I am the main bottleneck in the contract cycle. When I am out of the office, contract signature is delayed until I get back. But with Box, I can access critical contract documents from anywhere and sign them immediately.
  • Integration with SFDC also increases efficiency. Now everything gets stored automatically in SFDC which gives the whole company a single place to see deal flow, etc. This is extremely efficient and obviates the need to have people constantly updating data manually.
  • We have also used it for things we had not envisaged, like setting up a temporary folder shared with our lawyers during a Series B funding round. The ability to securely share documents instantly made this particular process very smooth and shortened the normal time required to complete the process.
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Pricing Details

Box

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details