What users are saying about

Box

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365 Ratings

Box

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365 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Box

Box is a very good general use cloud drive that has made some major strides in compliance across many various industry branches. Multinational companies could benefit greatly from using Box as their cloud solution because of their commitment to compliance and all of the new regulations. Box is also suited for integrations into many platforms - including Office 365, Google Apps and even Salesforce. I would still have to say that Office 365 users would benefit more from using the baked in OneDrive - which has really good compliance features too...
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Feature Rating Comparison

File Sharing & Management

Box
8.5
Versioning
Box
8.6
Video files
Box
8.5
Audio files
Box
8.3
Document collaboration
Box
8.6
Access control
Box
8.5
File search
Box
8.4
Device sync
Box
8.3

Cloud Storage Security & Administration

Box
8.2
User and role management
Box
8.7
File organization
Box
7.9
Device management
Box
8.1

Cloud Storage Platform

Box
8.6
Performance
Box
8.8
Reliability
Box
8.9
Storage Reports
Box
8.3

Pros

  • Box is available on every platform. The ability to access your Box content on any computer, smartphone, or tablet is a big win for our field sales team.
  • Box automatically versions every file with every saved change and makes it easy to review or roll back to previous versions. As a result, our users have broken their habit of maintaining multiple versions of their files with different version numbers or dates every time they make a change but want to retain previous versions.
  • Box integrates well with other cloud applications. For example, a cloud-based project management application we use lets you access Box documents within a project plan, so that we don't have to duplicate content across applications (the PM application simply maintains a link to the Box document, so you always have the latest version).
Andrew Ellis profile photo

Cons

  • Tech support is terrible. The main issue was that the support team does not know the product very well. They are unable to help with either technical issues (the sync isn't working) or with "how-to" questions on the best ways to do certain tasks. As an example, we had persistent problems with the Sync App and Support just kept telling us to un-install and re-install, which dod not resolve the problem. After months of escalation, we finally got to talk to a developer who figured out that the problems was a proxy problem. We were not even using a proxy, but just needed to to change the IE setting to "no proxy" instead of "automatic". As soon as we did this, the problem was completely solved. But it took us months to get to the right person.
  • In addition, there was a bad handoff between the sales person and our account manager. Basically, the sales person told us that the product could do certain things with workarounds, but the account manager was not aware of what had been promised and had to spend a long time researching our use case and finding a solution.
  • Box Sync app has had many bugs and, as described above, is not well supported by tech support.
  • Box.com does not support Document discovery well. It has no export or hold capability. The issue here is that legal counsel sometimes requires documents resulting from a specific search across Box to be sent to them as part of the discovery process. The first issue is that there is not "hold" capability allowing us to put all discovery files in a single container which is not affected by global purge. But, even more important, there is no easy way to export files from the system to send to lawyers. We have to export each file one by one - there is no bulk export capability.
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Likelihood to Renew

Box8.0
Based on 12 answers
We have come to depend on the product for collaboration across the company.
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Usability

Box9.7
Based on 7 answers
• Navigation uses a tree directory structure which is easy enough to use, but sometimes files are not where you expect them to be. For example, documents that get stored through autosync with Salesforce are stored in their own folder separately from other related documents. Took a while to figure this out.
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Reliability and Availability

Box10.0
Based on 5 answers
Cloud up-time is great. The failure of the Sync app should be looked at separately and does have failures..
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Performance

Box9.8
Based on 5 answers
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.
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Support

Box8.0
Based on 6 answers
As mentioned, it can be difficult to get initial responses and to get your issues acknowledged, let alone resolved. I had a few issues dealing with Box Sync and that took a while to get resolved. Billing issues was another area I ran into issues. Whether upgrading/downgrading packages as needed, it generally took a few times to get what I actually wanted/asked for
Sam Montoya, CSM profile photo

In-Person Training

Box10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
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Online Training

Box10.0
Based on 3 answers
The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!
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Implementation

Box10.0
Based on 6 answers
It's super easy, you just purchase it and start using it!
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Alternatives Considered

We also looked at DropBox, but the collaboration features were not as strong. We are not currently using the Enterprise edition of Box, but those are features we may use in the future and don't exist in DropBox.
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Scalability

Box10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
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Return on Investment

  • Box was a decent sized expense for us, and we had to make sure we budgeted for it each year and took into account the growth of users we would have each year.
  • The ability to quickly access files remotely has proven invaluable to us, where we often need to pull up files for customers while out in the field.
  • Being able to collaborate with others while using Box meant that we didn't need to all be in the same place at the same time to work on something together, and saved travel and time for us.
Dave Becker profile photo

Pricing Details

Box

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details