What users are saying about

Box

331 Ratings

Box

331 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

Box

Any type of file sharing is where you'd want to use Box, including local storage that's backed up to the cloud using your Box Sync folder. Some situations where it might not be appropriate would be for sharing intellectual property, or export controlled information. We have some restrictions in my org prohibiting the use of Box for those purposes. This is probably on a case by case basis depending on your company.
One scenario where I strongly encourage the use of Box is for collaboration on projects, both for file sharing (e.g., building content with multiple stakeholders) as well as sharing notes and project plans via the aforementioned Box Notes functionality. We still do too much through email alone so we often have issues with version control and certain team members being out of the loop on a conversation. Using Box and Box Notes for file sharing and planning notes, etc. would go a long way to mitigate problems like this.

Feature Rating Comparison

File Sharing & Management

Box
8.1
Versioning
Box
8.2
Video files
Box
8.1
Audio files
Box
8.2
Document collaboration
Box
8.3
Access control
Box
8.0
File search
Box
8.0
Device sync
Box
8.1

Cloud Storage Security & Administration

Box
7.9
User and role management
Box
8.2
File organization
Box
7.6
Device management
Box
8.0

Cloud Storage Platform

Box
8.3
Performance
Box
8.5
Reliability
Box
8.7
Storage Reports
Box
7.8

Pros

  • File sharing. Can share with people inside or outside of your organization easily via a link.
  • Collaboration. Once files are shared, easy to download and edit files. When reuploading document or making changes, Box shows that the version has been updated and by which user.
  • Easy to use cloud storage management system. Easy to host, store and share files all in one place.

Cons

  • My biggest complaint with Box is easily their Box Sync application. They did come out with version 4 towards the beginning of 2014, but it was a step rather than a leap. The application (especially on PC and to a lesser extent, Android) is a memory hog. It takes large amount of resources and still has issues where it will lag or hang. Even with a higher end rig that I have at home, it still can constrain a system that has ample bandwidth.
  • Another issue I have that is with Box Sync, but not directly talking about the application's performance, is the internet speeds at which it syncs. I've looked into various ways to increase the download speeds of the application, but they are still very low when compared to other solutions out there. A Starter account has a 100GB limit for example and if you're setting up a new computer, or replacing an old one, get ready for the long haul. I've used download speeds ranging from 20Mbps to well above 10Gbps and the download rates are relatively the same. Downloading 100GB to a new main computer with a memory hog application was interesting, to say the least.
  • The last thing is really just a gripe more than anything else. It's nice they introduced the preview and even allow you to make some edits, but it would be nice to be able to directly change the files that you have. For example, you have a spreadsheet that you need to make a quick change to while you're out and about. Being able to jump into the app, open the file while in Box, make the change, and go about your day would be great. However, you are unable to effectively do that at this point. You'd need to open Box, download the file, edit the file (assuming you have Office Mobile or similar), upload the new change, and then go about your day. It adds needless steps and also requires the assumption you have an app that can make the edits you require.

Likelihood to Renew

Box8.0
Based on 12 answers
As I've stated Box is very easy to use and to set up. The documentation provided by Box is easy to follow and the interface is designed in a way that makes sense. With only a few limitations on the administrator side the system is fully capable to get the job done for our company

Usability

Box9.7
Based on 7 answers
• Navigation uses a tree directory structure which is easy enough to use, but sometimes files are not where you expect them to be. For example, documents that get stored through autosync with Salesforce are stored in their own folder separately from other related documents. Took a while to figure this out.

Reliability and Availability

Box10.0
Based on 5 answers
Sometimes when working at home, the Inbox failed to load with no explanation.

Performance

Box9.8
Based on 5 answers
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.

Support

Box8.0
Based on 6 answers
Never used.

In-Person Training

Box10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.

Online Training

Box10.0
Based on 3 answers
The tutorials on their website are great, I think anybody can pick this up if they actually just watch the tutorials. The hard part is getting people to watch them!

Implementation

Box9.9
Based on 6 answers
It's super easy, you just purchase it and start using it!

Alternatives Considered

We are now using Google Drive. It is just easier, completely web-based, and with Google 4 Educators, we don't have to worry about how much space we use. Box was good but was not able to support us long-term.

Scalability

Box10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.

Return on Investment

  • Box lets us communicate more effectively and quickly between our Marketing team. This results in quicker action on items that need it.
  • We are able to continue working even when we are outside of the office. Allowing us to use just about any device to access this shared information is invaluable.
  • Because it is cloud based and reliable, we do not need the expenditures of file servers, backups, and all the equipment that goes with them. Box does this for us.

Pricing Details

Box

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details