Box it up and send it out. Simple.
February 27, 2020

Box it up and send it out. Simple.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with Box

I use Box to share and receive large design and backup files with my clients. I get the occasional client that hasn't implemented a reliable and easy way to send/receive large files. Box solves that problem. The ease of use and free individual plan is enough reason for me to recommend Box to these clients.
  • Free Individual tier with a 10GB capacity.
  • Box Sync application that makes it easy to drag/drop files.
  • Poor login error messaging when Box Sync stopped working - "Reason (7)".
  • Poor support documentation for my error "Reason (7)".
  • The individual tier is suitable for my current sharing/receiving needs.
  • Easy to steer clients to Box and walk them through installing/using it.
Box.com has the shortest domain name! It has feature parity with their competition. Any of these competitors sharing/syncing services are interchangeable for me. I default to whichever one my current client is using or wants to be using. If they are a Microsoft user, I go with OneDrive. If they have a Google account we go with Drive. Box, however, was generous with drive capacity when I signed up, so if I have a very large file to share/receive, I go with Box.
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.

Do you think Box delivers good value for the price?

Yes

Are you happy with Box's feature set?

Yes

Did Box live up to sales and marketing promises?

Yes

Did implementation of Box go as expected?

Yes

Would you buy Box again?

Yes

Box is a good application for large file sharing. The Box Sync app works fine the majority of the time. I experienced a login issue that gave me a useless error message "Reason (7)". The Box Community support website search for this error resulted in a confusing, overly technical answer, that did not provide steps to a resolution. I downloaded the Box Sync application again. This solved the problem.

Box Feature Ratings

Versioning
5
Video files
10
Audio files
10
Document collaboration
Not Rated
Access control
10
File search
10
Device sync
7
User and role management
8
File organization
5
Device management
Not Rated
Performance
8
Reliability
8
Storage Reports
8