Brand24 vs. Chatmeter

Brand24 is perfect for a company that wants to build up its social media presence. It's great to know when our organization is mentioned online so I can engage with other companies. I like the mobile app but if there was a way to be notified via phone with it that would make it even better.

Incentivized

I am responsible for responding to all reviews that are submitted for our company. We have over 200 locations and it would be time consuming to have to check each of these GMB profiles individually. Chatmeter provides a one-stop solution for quickly and efficiently managing our online reputation.

Incentivized

• The interface of Brand24 is extremely easy to use and easy to understand for beginnings or mid-level emoloyees
• The results in Brand24 are organized clearly in buckets that you can either PDF or download the raw data
• Brand24 looks at several social platforms rather than just 1 or 2, like some other tools are limited to

Incentivized

• Track reviews by location and companywide.
• Respond to reviews promptly.
• Quickly compare and contrast review performance by quarter, year or all-time by location or across the whole company.

Incentivized

• The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue.

Incentivized

• The AI response tool is helpful, but should not be used without tweaks.
• Some review platforms do not allow responding from within Chatmeter.
• The social dashboards are not up-to-date with relevant metrics. Some posts show zero engagement when in reality, it has over 100 likes and 30 shares.

Incentivized

It's great overall. There's a few areas where improvements could be made. I've been pleased with the updates we've seen since we started using Chatmeter several years ago.

Incentivized

I would start with Mention as opposed to beginning with Brand24. We originally used Mention but the price was increasing year-over-year so we wanted to try a cheaper alternative. We eventually did go back to Mention after Brand24, due to its ease of use and it was also easier to monitor our brand with Mention in the end.

Incentivized

Before we decided to go with Chatmeter, we looked strongly at Reputation.com. This was several years ago, so I am not as familiar with how they compare now, but at the time we felt that we could get the functionality we wanted and needed from Chatmeter at a better price than Reputation.com.

Incentivized

• Positive: We can respond to customers in a reasonably realistic timeframe.
• Positive: We get updates from old content that has new activity.

Incentivized

• Thanks to Chatmeter, we have consistently improved our online reputation year-over-year in the number of reviews and average rating.
• Chatmeter's analytics tools allow us to effectively measure our online reputation gains for the year and compare against prior years.
• We've been able to drastically improve our online reputation thanks to its quick and efficient interface.

Incentivized