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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Brand24

    Score9 out of 10
    N/ABrand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors. It collects real-time data from millions of sources, including social media platforms (Facebook, Instagram, Twitter, Twitch, TikTok, Youtube, Telegram), podcasts, publicly available newsletters, online news sites, blogs, forums, reviews sites. Some of the key features…

    $99

    per month

    Piano Amplifier

    Score8 out of 10
    N/AA solution to amplify content with AI-powered social publishing. Used to grow and engage an audience through real-time data and machine-learning optimization, guiding users to content, and to just the right place in the social conversation. Socialflow was acquired by Piano in 2022, and is now a Piano solution.N/A
    Pricing
    Brand24Piano Amplifier
    Editions & Modules
    Individual
    $99
    per month 1 user
    Team
    $179
    per month Unlimited users
    Pro
    $249
    per month Unlimited users
    Enterprise
    $499
    per month Unlimited users
    No answers on this topic
    Offerings
    Pricing Offerings
    Brand24Piano Amplifier
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Brand24Piano Amplifier
    Listening/monitoring
    Comparison of Listening/monitoring features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.0
    2 Ratings
    42% below category average
    Boolean keyword searches00 Ratings5.12 Ratings
    Filtering out noise/spam00 Ratings4.62 Ratings
    Sentiment analysis00 Ratings5.12 Ratings
    Broad channel coverage00 Ratings5.12 Ratings
    Publishing
    Comparison of Publishing features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.1
    3 Ratings
    46% below category average
    Content planning and scheduling00 Ratings5.13 Ratings
    Audience targeting00 Ratings5.13 Ratings
    Content optimization00 Ratings5.13 Ratings
    Workflow management00 Ratings5.13 Ratings
    Engagement
    Comparison of Engagement features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.0
    3 Ratings
    48% below category average
    Automated routing and prioritization00 Ratings5.12 Ratings
    Customer interaction histories00 Ratings4.62 Ratings
    Bulk actions00 Ratings5.13 Ratings
    Marketing
    Comparison of Marketing features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.1
    3 Ratings
    41% below category average
    Lead generation00 Ratings5.13 Ratings
    Content marketing00 Ratings5.13 Ratings
    Paid media management00 Ratings5.13 Ratings
    Campaigns and promotions00 Ratings5.13 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.7
    3 Ratings
    38% below category average
    Twitter00 Ratings5.13 Ratings
    Facebook00 Ratings5.13 Ratings
    LinkedIn00 Ratings5.13 Ratings
    Google+00 Ratings9.01 Ratings
    Instagram00 Ratings5.13 Ratings
    Pinterest00 Ratings5.12 Ratings
    YouTube00 Ratings5.12 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    5.1
    3 Ratings
    41% below category average
    Campaign success analytics00 Ratings5.13 Ratings
    Real-time tracking00 Ratings5.13 Ratings
    Competitor analysis00 Ratings5.12 Ratings
    Account management
    Comparison of Account management features of Brand24 and Piano Amplifier
    Feature
    Brand24
    -
    Ratings
    Piano Amplifier
    7.1
    3 Ratings
    11% below category average
    Role-based user permissions & privileges00 Ratings7.13 Ratings
    Mobile access00 Ratings7.13 Ratings
    Best Alternatives
    Brand24Piano Amplifier
    Small Businesses
    Birdeye
    Score8.7 out of 10
    Sendible
    Score7.2 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    Emplifi
    Score8.9 out of 10
    Enterprises
    No answers on this topic
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Brand24Piano Amplifier
    Likelihood to Recommend
    8.2
    (9 ratings)
    5.6
    (5 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    5.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.6
    (2 ratings)
    User Testimonials
    Brand24Piano Amplifier
    Likelihood to Recommend
    Brand24
    Brand24 is perfect for a company that wants to build up its social media presence. It's great to know when our organization is mentioned online so I can engage with other companies. I like the mobile app but if there was a way to be notified via phone with it that would make it even better.
    Incentivized
    Read full review
    Piano Software
    SocialFlow is well suited for Platform & keyword research : 1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tags Social mediaplatforms Professional review forums Industry-focused discussion sites E-commerce websites Content streaming platforms data extraction​ 2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)
    Read full review
    Pros
    Brand24
    • The interface of Brand24 is extremely easy to use and easy to understand for beginnings or mid-level emoloyees
    • The results in Brand24 are organized clearly in buckets that you can either PDF or download the raw data
    • Brand24 looks at several social platforms rather than just 1 or 2, like some other tools are limited to
    Incentivized
    Read full review
    Piano Software
    • Posts without human input.
    • Monitors algorithms.
    • Easy to use interface.
    Incentivized
    Read full review
    Cons
    Brand24
    • The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue.
    Incentivized
    Read full review
    Piano Software
    • I'd like to open up windows for more than one account/platform at time.
    Incentivized
    Read full review
    Likelihood to Renew
    Brand24
    No answers on this topic
    Piano Software
    • Clarity of communication
    • Quality of product
    • Its sheer utility
    • How we now rely on it greatly
    • Reasonable price point
    Incentivized
    Read full review
    Usability
    Brand24
    No answers on this topic
    Piano Software
    I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association.​ What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns
    Read full review
    Support Rating
    Brand24
    No answers on this topic
    Piano Software
    They don’t seem to understand the issues when we explain them.
    Incentivized
    Read full review
    Alternatives Considered
    Brand24
    I would start with Mention as opposed to beginning with Brand24. We originally used Mention but the price was increasing year-over-year so we wanted to try a cheaper alternative. We eventually did go back to Mention after Brand24, due to its ease of use and it was also easier to monitor our brand with Mention in the end.
    Incentivized
    Read full review
    Piano Software
    We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.
    Incentivized
    Read full review
    Return on Investment
    Brand24
    • Positive: We can respond to customers in a reasonably realistic timeframe.
    • Positive: We get updates from old content that has new activity.
    Incentivized
    Read full review
    Piano Software
    • Increased engagement
    • ROI
    • Efficiency
    • Transparency/data/insight
    Incentivized
    Read full review
    ScreenShots

    Brand24 Screenshots

    Screenshot of the web-based dashboard that provides actionable customer insights, email alerts, influencer analysis, automated & customized PDF reports, and infographics. Brand24 can be used to measure key metrics around buzz and sentiment.Screenshot of Brand24 collecting real-time social data. It is designed to keep track of online conversations about a brand and its products.Screenshot of The analytics dashboard.Screenshot of Influencer tab.