Likelihood to Recommend
Brand24 is perfect for a company that wants to build up its social media presence. It's great to know when our organization is mentioned online so I can engage with other companies. I like the mobile app but if there was a way to be notified via phone with it that would make it even better.
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Social Report is perfect for all sizes of organisations because of its ability to set up teams of users and adjust which features each user group can use. I can't think of any size company that it would not suit.
Read full review Pros The interface of Brand24 is extremely easy to use and easy to understand for beginnings or mid-level emoloyees The results in Brand24 are organized clearly in buckets that you can either PDF or download the raw data Brand24 looks at several social platforms rather than just 1 or 2, like some other tools are limited to Read full review Bulk upload of social media posts Tracking conversions for posts Granular data from your social media profiles Read full review Cons The user interface was confusing. I had to reach out to support for help, and I'm a pretty tech-savvy person to begin with. Support resolved my issue. Read full review The UTM feature works really well for automatically appending your social media updates with Google tracking. I would just like a little more control over a couple of the fields. A minor thing quite personal to me really. I dont believe it has a mobile app. Read full review Support Rating
Very supportive, personal and informed. They really want to understand the problem and often solutions become features. Great support
Read full review Alternatives Considered
I would start with Mention as opposed to beginning with Brand24. We originally used Mention but the price was increasing year-over-year so we wanted to try a cheaper alternative. We eventually did go back to Mention after Brand24, due to its ease of use and it was also easier to monitor our brand with Mention in the end.
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We've tried a lot of alternative systems in the past but find that Social Report out performs them easily. It benefits from including many of the features from all of these other systems plus some unique features such as csv upload of bulk posts, conversion tracking to monitor sales from social media posts, combined monitoring of facebook adverts and much more.
Read full review Return on Investment Positive: We can respond to customers in a reasonably realistic timeframe. Positive: We get updates from old content that has new activity. Read full review We use Social Report to manage our client's accounts and they appreciate the quality of the reports produced by Social Report Being able to monitor how well our social media is working has allowed us to improve our social media content and drive more traffic to our site Reduced time managing and updating our social media accounts has improved our profitability Read full review