Likelihood to Recommend
If you want a full-service ATS and will use the tool to post jobs and track candidates, Brightmove is a very solid tool. They are adding functionality and making it more robust. In our case, we ended up just using it for resume repository and management and so the solution essentially outgrew us such that the price structure and options are no longer competitive or make as much sense as when we first started using the tool.
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iCIMS Talent Cloud is a great applicant tracking system that allows users to easily identify qualified candidates with built in AI platforms. iCIMS's text recruit is a very helpful tool that allows easy communication from recruiter/admin to candidate, without using personal cell phones on the admin side. This is the day and age that we live in so this is a very appropriate add on.
Read full review Pros Brightmove is intuitive and easy to learn and to use. It interfaces well with social media. Brightmove has good capabilities to build interfaces to other systems, such as a background checking system. In addition, Brightmove has a good record of being available. Read full review The opt-out message after the 1st text helps weed out the people who are not interested. Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people. Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things. Read full review Cons Brightmove could offer more detailed and user friendly reports. Brightmove could add more screening questions to applicants when they are applying to a job. The feature that is already there is not really useful. Brightmove needs to separate internal applicants from external applicants. Read full review Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor Read full review Likelihood to Renew
Brightmove has worked well as we are a company with 120 employees. For as long as we stay around this size, we will continue with Brightmove, but as we grow we will start looking for an ATS that can directly tie into our CRM (NetSuite). The price point is great for the functionality when compared to other ATS solutions
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I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.
Read full review Usability
We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.
Read full review Reliability and Availability
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
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We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
Read full review Support Rating
The Customer Support is the best part of using this ATS vs others. They have a chat feature on the home page where you can ask a question and have a Customer Service rep help you in less than a minute. I have found that to be invaluable and a life saver on several occasions. I'm not sure you get that kind of service from a bigger ATS provider.
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Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.
Read full review Online Training
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
Read full review Implementation Rating
The Info Tech conversion and implementation team was too small to meet our needs
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I wasn't involved with the implementation. It was before my time
Read full review Alternatives Considered
Brightmove seems to be pretty similar to Vurv, but overall the functionality of the other systems I have used has been better. I didn't select to implement Brightmove, it was already in place when I joined the company.
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Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.
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iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
Read full review Return on Investment Positive ROI in terms of time spent by our recruiting team. Our old ATS was clunky and forced users to spend more time on mundane tasks. Positive ROI in terms of connecting without outside job boards and finding job candidates. Positive ROI in terms of motivating our team by seeing their numbers in an easy to understand/read dashboard. Read full review We implemented iCIMS Talent Cloud right before the pandemic. The pandemic created the most difficult recruitment environment ever. I cannot say that iCIMS Talent Cloud has helped us realize any advantageous success in this battle we are fighting. It gets the job done, but we have realized anything like filling jobs faster or having resources within iCIMS Talent Cloud to allow us to attract candidates differently. Status quo, I guess. Read full review ScreenShots