What users are saying about
289 Ratings
289 Ratings
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Score 3.4 out of 100
7 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • NCR Counterpoint is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.7

Brightpearl

17%
156 Ratings
9.0

NCR Counterpoint

90%
2 Ratings

Likelihood to Renew

8.2

Brightpearl

82%
12 Ratings

NCR Counterpoint

N/A
0 Ratings

Usability

4.4

Brightpearl

44%
8 Ratings

NCR Counterpoint

N/A
0 Ratings

Availability

10.0

Brightpearl

100%
2 Ratings

NCR Counterpoint

N/A
0 Ratings

Performance

9.0

Brightpearl

90%
2 Ratings

NCR Counterpoint

N/A
0 Ratings

Support Rating

7.9

Brightpearl

79%
268 Ratings

NCR Counterpoint

N/A
0 Ratings

In-Person Training

1.0

Brightpearl

10%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Online Training

7.0

Brightpearl

70%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Implementation Rating

6.5

Brightpearl

65%
208 Ratings

NCR Counterpoint

N/A
0 Ratings

Configurability

8.0

Brightpearl

80%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Ease of integration

7.0

Brightpearl

70%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Product Scalability

6.9

Brightpearl

69%
5 Ratings

NCR Counterpoint

N/A
0 Ratings

Vendor post-sale

8.0

Brightpearl

80%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Vendor pre-sale

9.0

Brightpearl

90%
1 Rating

NCR Counterpoint

N/A
0 Ratings

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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NCR Corporation

It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success. We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable. Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best. Inventory managem[e]nt is vast, with terrific reporting.
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Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
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NCR Corporation

  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
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Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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NCR Corporation

  • Some features have several ways to do the same action.
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Pricing Details

Brightpearl

Starting Price

Editions & Modules

Brightpearl editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

    NCR Counterpoint

    Starting Price

    Editions & Modules

    NCR Counterpoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Brightpearl

      Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
      Read full review

      NCR Corporation

      No answers on this topic

      Usability

      Brightpearl

      Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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      NCR Corporation

      No answers on this topic

      Reliability and Availability

      Brightpearl

      Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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      NCR Corporation

      No answers on this topic

      Performance

      Brightpearl

      Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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      NCR Corporation

      No answers on this topic

      Support Rating

      Brightpearl

      Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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      NCR Corporation

      No answers on this topic

      In-Person Training

      Brightpearl

      No in house training was given.
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      NCR Corporation

      No answers on this topic

      Online Training

      Brightpearl

      The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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      NCR Corporation

      No answers on this topic

      Implementation Rating

      Brightpearl

      Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
      We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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      NCR Corporation

      No answers on this topic

      Alternatives Considered

      Brightpearl

      Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
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      NCR Corporation

      We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
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      Scalability

      Brightpearl

      Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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      NCR Corporation

      No answers on this topic

      Return on Investment

      Brightpearl

      • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
      • We've also had to spend a ton of money with our CPAs fixing our financials every month.
      • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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      NCR Corporation

      • It works with very little maintenance.
      • On prem or cloud based server.
      • Users can learn quickly how to use the POS.
      • Managers can learn quickly how to handle inventory and employees.
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