Brightpearl ERP Review
September 08, 2016
Brightpearl ERP Review
Score 6 out of 10
Overall Satisfaction with Brightpearl
All of my issues have been dealt with, none have been left unanswered. Response time is generally a pretty quick turn around, within a day or even a few hours for very important issues. The biggest drawback is not being able to call for serious immediate concerns. You have to submit a ticket via email for everything, including Brightpearl not saving entries or not being able to access the system.
Brightpearl is used across the organization as our primary ERP system; to track customers and sales, track and maintain inventory including purchasing and cost of goods sold (COGS), as well as our primary accounting system.
- It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting.
- I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved.
- Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.
- There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving.
- For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in.
- The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.
- It's relatively inexpensive, especially for small businesses with few employees.
- As the business has grown Brightpearl no longer fits our needs, so there's a lot of man hours spent on sourcing and implementing a new system.
- More man hours have been spent trying to figure out work arounds for some of the quirks.
- Help articles were unhelpful, so there was a lot of self taught users, which created an environment of crap in equals crap out, so resources were spent on cleaning and finding work arounds for incorrectly entered data.
Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Completely depends on the business model. If it's someone who needs light lifting across all departments of the business, I would highly recommend it. For a larger business that has multiple departments (Finance Department, Sales Department, Operations Department, etc.) this system is [not] well suited and I would recommend against it.